Senior Workforce Planning & Operational Analyst

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing agency in South Africa seeks a Senior Workforce Planning & Operational Analyst. This role focuses on optimizing staffing and productivity across departments. The ideal candidate will have over 5 years of relevant experience, advanced Excel skills, and the ability to analyze operational data to improve efficiency. The position allows for full remote work with various perks, including competitive pay and generous PTO.

Benefits

Competitive Compensation

Generous Paid Time Off

Health and Dental Insurance or Health Stipend

Holiday Bonuses

100% remote work flexibility

Growth Opportunities

Qualifications

• 5+ years of experience focused on workforce planning, headcount forecasting, and operations analytics.
• Proven ability to interpret complex operational data and deliver actionable staffing recommendations.

Responsibilities

• Own and refine internal workforce and capacity models across all business functions.
• Analyze labor capacity utilization and department efficiency to identify staffing needs.
• Build dashboards focused on productivity, efficiency, and resource allocation.

Skills

Workforce planning

Data analysis

Operational efficiency

Forecasting

Excel proficiency

Education

Bachelor's degree in Business Analytics, Finance, Economics, Statistics or similar

Job description

Senior Workforce Planning & Operational Analyst

About the Job

TalentPop, a premier fast‑growing agency supporting over 700 global e‑commerce brands, is seeking a highly skilled Senior Workforce Planning & Operational Analyst. Your core mission is to optimize our internal staffing, productivity and labor capacity across all departments. This role is the operational engine behind our growth, focusing on building, maintaining, and refining the quantitative models that govern how, when and where we staff our business.

Core Responsibilities & Focus Areas

I. Workforce Modeling & Capacity Planning (Primary Focus)

• Own and refine TalentPop’s internal workforce and capacity models across all business functions to determine optimal staffing levels.
• Analyze labor capacity utilization, productivity metrics and department efficiency to proactively identify staffing needs, constraints and resource reallocation opportunities.
• Establish weekly, monthly and quarterly hiring targets in partnership with departmental leadership based on rigorous labor capacity analysis.
• Develop predictive models for attrition, bandwidth risk and internal resource shortages, especially in high‑volume hiring environments.

II. Operational Analytics & Efficiency

• Model “what‑if” analyses to quantify the impact of changes in staffing, performance or process improvements on department load and company‑wide labor requirements.
• Monitor key departmental KPIs (capacity utilization, output per FTE, efficiency trends) and provide data‑driven recommendations to leadership.
• Build dashboards and reporting tools focused on productivity, efficiency and resource allocation for leadership and operational managers.

III. Recruitment Funnel Analysis

• Maintain applicant forecasting models that project future supply based on historical conversion rates and expected demand.
• Track and analyze recruitment performance metrics, including interview‑to‑hire ratios, pass/fail trends and time‑to‑fill, to optimize the hiring workflow.

Requirements

• Bachelor’s degree in Business Analytics, Finance, Economics, Statistics or similar.
• 5+ years of experience focused on workforce planning, headcount forecasting, and operations analytics in a high‑volume BPO, outsourcing or call‑center environment.
• Advanced proficiency in Excel/Google Sheets (complex modeling, scenario analyses).
• Proven ability to interpret complex operational data and deliver actionable staffing and efficiency recommendations.

Technical Requirements

• Stable DSL/Cable/Fiber internet (20 Mbps minimum + backup).
• Laptop or desktop with at least Core i5/Ryzen 5 and 8 GB RAM.
• Reliable power source and backup work location.

Perks & Benefits

• Competitive Compensation: Pay with annual performance‑based increases.
• Time to Recharge: Generous Paid Time Off (PTO) to rest, travel and recharge.
• Comprehensive Wellness: Choice of Health and Dental Insurance or a Health Stipend.
• Holiday Bonuses: Special holiday bonus in appreciation of your hard work.
• Fully Remote Setup: 100 % remote work flexibility, work from anywhere.
• Growth Opportunities: Clear pathways and opportunities to grow with TalentPop as we scale rapidly.

How to Apply

Ready to drive strategy and growth? If you are an analytical powerhouse ready to leverage data to define our workforce strategy and drive efficiency for hundreds of global e‑commerce brands, we want to hear from you. TalentPop is redefining support operations, and we need your expertise to model our future. Apply now to join our global, collaborative and fast‑growing team!

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Project Management and Information Technology

Industries

IT Services and IT Consulting