Senior Travel Designer

Wilderness; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading luxury travel company in Johannesburg is seeking a Senior Travel Designer to create unforgettable travel experiences across Southern and East Africa. The ideal candidate has 4-5 years of relevant experience and a strong background in itinerary planning and customer service. Key responsibilities include delivering exceptional service, building relationships with agents, and optimizing booking accuracy. Join a passionate team dedicated to conservation and luxury travel, with ongoing training opportunities.

Benefits

Ongoing training and familiarization trips

Creative and initiative-focused work environment

Qualifications

• Matric with Maths (Standard Grade or higher).
• 4–5 years in a senior travel design or reservations role.
• Proven experience in itinerary planning and customer service.

Responsibilities

• Deliver prompt and professional service to agents and guests.
• Curate bespoke journeys reflecting guest preferences.
• Build trust-based relationships with agents.

Skills

Exceptional attention to detail

Strong communication (English required)

Organisational skills

Ability to upsell

Personalised travel experiences

Education

Tertiary qualification in Travel & Tourism or Hospitality

Tools

Tour Plan

Microsoft Office

Job description

Join to apply for the Senior Travel Designer role at Wilderness .

Location : Johannesburg or Cape Town Reports to : Reservations Manager

Company : Wilderness Job Description

Are you passionate about luxury travel, conservation, and creating unforgettable journeys?

Join Wilderness as a Senior Travel Designer and help craft extraordinary experiences across Southern and East Africa!

Key Responsibilities

• Service Excellence : Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
• Itinerary Design & Upselling : Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences.
• Agent Relationship Management : Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
• Booking Accuracy : Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
• Operational Coordination : Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
• Performance & Margin Focus : Optimize bed nights and margins, track financial performance, and ensure revenues are secured.
• Product Knowledge : Stay current on Wilderness camps and experiences across Southern & East Africa, and confidently position our offerings.
• Systems & Technology : Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Candidate Profile Qualifications

• Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality.
• Experience : 4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with Tour Plan and Microsoft Office.
• Skills : Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel experiences.
• Personal Attributes : Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

Why Wilderness?

Work with a passionate team dedicated to conservation and luxury travel.

Deepen your destination expertise through ongoing training and familiarisation trips.

Be part of a company that values creativity, initiative, and going the extra mile.

Interests

A passion for wildlife and a commitment to sustainability and conservation.

Application

Apply for this position with us on Whats App. Simply send the word 'Hi' to . #J Ljbffr