Senior Telecom Solutions & Client Success Consultant

Tower Group South Africa (Pty) Ltd; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A telecommunications support firm in Gauteng is seeking an experienced individual to provide comprehensive account management and customer support. Your role will involve negotiating agreements, compiling reports, and ensuring adherence to service level agreements. The ideal candidate should have 2-5 years of experience in a customer service role within the Telecommunications industry and relevant educational qualifications. Strong interpersonal and analytical skills are crucial for success in this position.

Qualifications

• 2-5 years in Telecommunications industry in customer service environment dealing with Business Corporate Clients – essential.
• Knowledge of Data Applications with 6 months support.

Responsibilities

• Provide support, negotiate agreements, and compile reports for customers.
• Monitor performance to ensure agreements are honoured.
• Maintain strategic targets and manage bespoke SLAs.

Skills

Verbal and written business skills

Analytical

Interpersonal

Decision making

Business report writing

Communication

Networking

Time Management

Planning

Administrative and organizational skills

Education

Matric

Relevant Certificate / Diploma

Job description

A telecommunications support firm in Gauteng is seeking an experienced individual to provide comprehensive account management and customer support. Your role will involve negotiating agreements, compiling reports, and ensuring adherence to service level agreements. The ideal candidate should have 2-5 years of experience in a customer service role within the Telecommunications industry and relevant educational qualifications. Strong interpersonal and analytical skills are crucial for success in this position.