Senior Store Manager

Pedros; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A local restaurant chain in Durban is looking for a Restaurant Manager to oversee operations. The ideal candidate will have a minimum of 3 years experience in restaurant or fast-food service, strong management skills, and excellent customer service skills. Responsibilities include managing staff, ensuring quality standards, and maximizing profitability. Applicants with GAAP knowledge will have an advantage. This role offers the opportunity to develop and lead a team in a busy environment.

Qualifications

• Minimum 3 years related experience in a restaurant or fast-food setting.
• Knowledge of GAAP is advantageous.
• Strong management and organizational skills are required.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and SOPs are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and motivate staff to meet sales targets.
• Conduct daily opening and closing procedures.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service

Good verbal communication skills

Problem-solving skills

Job description

Job Description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

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