Senior Store Manager - Capricorn Square (Cpt)

Pedros; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading restaurant chain in Cape Town is seeking a Senior Store Manager to oversee operations and ensure high-quality service. The ideal candidate will have at least 3 years of experience in restaurant and fast-food service. In this role, you will manage staff, maintain compliance with health regulations, and drive profitability. Excellent organizational and communication skills, as well as problem-solving abilities, are essential for success in this position.

Qualifications

• Minimum 3 years of related experience in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.
• Excellent verbal communication skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and operating procedures are maintained.
• Maximise profitability and meet sales targets.

Skills

Restaurant and fast-food service experience

Strong management skills

Excellent organisational skills

Customer service skills

Problem-solving skills

Job description

Senior Store Manager – Capricorn Square (CPT)

PedrosCape Town, Western Cape, South Africa

Responsibilities

• Oversee overall operation of the restaurant / take-away.
• Ensure quality standards of food and PEDROS Standard Operating Procedures are maintained.
• Oversee and manage stock control, purchasing and orders.
• Deal with customer complaints and maintain customer service levels.
• Maximise profitability and meet sales and GP% targets, including motivating staff to do so.
• Manage staff, including discipline and work rosters.
• Work within a team and drive the restaurant / take-away forward.
• Ensure compliance with health and safety regulations.
• Ensure daily opening and closing procedures are conducted at the store.
• Execute marketing activities to introduce promotion and incentive programmes at the store.
• Handle customer service complaints and ensure they are resolved within the required time frame.
• Maintain training programmes for staff development and hold regular structured staff meetings.
• Recruit, select, lead, train and monitor team performance to increase productivity and profitability.
• Evaluate staff performance.

Requirements

• Restaurant and fast-food service experience; minimum 3 years of related experience.
• GAAP experience and knowledge—advantageous.
• Strong management skills.
• Excellent organisational skills.
• Customer service and good verbal communication skills.
• Problem-solving skills.