Senior Store Manager (Bergview Complex,Harrismith)

Pedros Chicken; Vrystaat; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A well-known restaurant chain is seeking a Restaurant Manager in Vrystaat, South Africa. The role involves overseeing operations, ensuring compliance with health standards, managing stock, and leading staff to achieve sales targets. Candidates should have at least 3 years of experience in fast-food service and strong management skills. Key responsibilities include handling customer relations, training staff, and implementing marketing efforts for enhanced profitability.

Qualifications

• Minimum 3 years experience in restaurant or fast-food service.
• Knowledge of GAAP is advantageous.
• Strong management and organizational skills are essential.

Responsibilities

• Oversee restaurant operations and maintain quality standards.
• Manage stock control and purchasing.
• Handle customer complaints and ensure service levels.

Skills

Leadership

Customer service

Organizational skills

Problem-solving

Job description

Duties and Responsibilities

1. Overseeing overall operation of the restaurant/take‑away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/take‑away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters
7. Working within a team and driving the restaurant/take‑away forward
8. Ensuring compliance with health and safety regulations
9. Ensuring daily opening and closing procedures are conducted at the store
10. Marketing activities – ensuring promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensuring training programmes are in place for staff development and maintaining regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team at the store to increase productivity and profitability
14. Performance evaluation of staff

Requirements

1. Restaurant and Fast‑Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge – advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem‑solving skills