Senior Retail Sales Consultant - Bedroom & Sleep Solutions To Be Based At Our Northgate (M5 Int[...]

Mint Kulca; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading furniture retailer in Cape Town seeks a Retail Sales Consultant to engage customers in a professional manner and guide them toward the right sleep solutions. The ideal candidate will have a Matric qualification, experience in retail, and strong consultative selling skills. This role emphasizes customer relationship building, upselling, and maintaining showroom standards, contributing to a positive brand experience. The candidate must be willing to work retail hours and has a passion for providing excellent customer service.

Qualifications

• Experience in a retail sales environment.
• Ability to engage customers confidently.
• Strong commitment to customer service.
• Ability to work retail hours and weekends.

Responsibilities

• Engage and consult with customers in a professional manner.
• Guide customers through the sales process effectively.
• Upsell and cross-sell relevant products.
• Conduct post-purchase follow-ups for satisfaction.
• Maintain showroom brand standards and cleanliness.
• Collaborate with team members for improved performance.

Skills

Customer service skills

Sales proficiency

Consultative selling techniques

Relationship building

Listening skills

Education

Matric / Grade 12 or equivalent

Tools

POS and CRM systems

Job description

The Minimum Requirements for the Role

NON-NEGOTIABLE REQUIREMENTS: Matric / Grade 12 (or equivalent) qualification, combined with demonstrated experience in a retail sales environment and ability to engage customers confidently on the shop floor and close sales professionally. Clear evidence of using consultative selling techniques (needs analysis, solution-based recommendations) rather than transactional or pressure-driven sales. A proven track record of achieving sales targets while maintaining positive customer relationships, repeat business, and minimal discount reliance. The ability to work accurately with POS and CRM systems, maintaining correct records, processing transactions efficiently, and minimising errors. Consistent attendance, punctuality, and reliability, with the willingness to work retail hours and weekends, combined with a strong commitment to customer service and brand representation.

Will also count in your favour if you have:

• Experience in furniture, home goods, bedding, or mattress retail.
• Existing knowledge of sleep science, mattresses, or ergonomics (training can be provided).
• Experience generating positive online reviews (Google, Hello Peter, etc.).
• Strong upselling and cross-selling capability with accessories and add‑ons.
• Experience building long‑term customer relationships and referrals.

Duties will include:

• Customer Engagement & Consultation

  Greeting and engaging customers in a warm, calm, mature, and professional manner, creating a welcoming and pressure‑free environment. Building rapport through genuine interest and emotional awareness, reading body language and adjusting approach accordingly. Assessing and qualifying customer needs by asking insightful questions about sleep concerns, lifestyle, budget, space, and preferences. Listening attentively and patiently, ensuring customers feel understood, valued, and supported throughout their journey.

• Sleep Solutions Expertise & Product Guidance

  Developing and maintaining strong product knowledge across mattresses, bed bases, bedroom furniture, accessories, and promotions. Confidently discussing sleep‑related topics and explaining how the right sleep solution impacts quality of life, health, and wellbeing. Guiding customers through the Comfort Solutions Lab Sales Process, clearly explaining the science, fitment process, and personalised recommendations. Presenting tailored solutions aligned to customer needs and budget, starting from premium options and working down where appropriate, without overwhelming the customer.

• Sales Execution & Closing

  Applying consultative selling techniques to recommend appropriate sleep solutions without aggressive or transactional selling. Upselling and cross‑selling relevant accessories (e.g. pillows, mattress protectors, bases, warranties) in a value‑driven manner. Recognising buying signals and addressing objections calmly and confidently. Closing sales accurately and professionally without relying on excessive discounts, free delivery, or pressure tactics.

• Customer Follow‑Up & Relationship Building

  Conducting post‑purchase follow‑ups to ensure customer satisfaction and managing expectations around delivery or product use. Re‑engaging undecided customers and maintaining relationships that lead to repeat business and referrals. Delivering a level of service that contributes to positive online reviews and long‑term brand trust.

• Operational Excellence & Administration

  Processing sales transactions accurately and efficiently using Bed King POS, CRM, and inventory systems. Maintaining accurate customer records, CRM notes, and follow‑up actions. Managing cash‑ups, invoicing, and daily administrative tasks with attention to detail and integrity. Minimising errors and ensuring compliance with internal processes and standards.

• Showroom & Brand Standards

  Maintaining a clean, organised, and inviting showroom that the brand standards at all times. Ensuring pricing, promotions, displays, and merchandising are accurate and visually aligned. Proactively identifying and addressing stock, display, or store presentation issues.

• Team Contribution & Continuous Improvement

  Working collaboratively with colleagues, managers, delivery teams, and customer service departments. Supporting, guiding, and mentoring junior team members where appropriate. Participating actively in training, coaching sessions, and product or process assessments. Sharing insights, feedback, and improvement ideas with management to enhance store performance and customer experience.

Qualities

• You are genuinely interested in people and their needs.
• You enjoy understanding customers sleep concerns and take pride in helping them find the right solution, not just making a sale.
• Listening skills: You listen more than you talk.
• You ask thoughtful questions, pick up on subtle cues, and make customers feel heard, understood, and comfortable throughout their journey.
• Persuasiveness: You can confidently guide customers toward the right decision without being pushy.
• You explain value clearly, handle objections calmly, and close sales through trust and insight rather than pressure or discounts.
• Results orientation: You are motivated by achieving targets and delivering results, while still maintaining high service standards.
• Integrity: You sell ethically and honestly, care about doing what's right for the customer and the brand, and build trust through transparency and professionalism.
• Negotiating: You are able to reach mutually beneficial outcomes by balancing customer needs with business objectives.
• Social skills: You are comfortable engaging with people from all walks of life.
• Analysing and forming opinions: You take a thoughtful and structured approach to problem‑solving. You gather relevant information, identify root causes, and draw logical conclusions that support sound recommendations and confident decision‑making.