Senior Project & Solutions Leader, BPO/Call Center

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Cape Town seeks a Project/Solutions Manager to enhance customer experiences and support client relationships. The role demands at least 3 years of project management experience, with specific expertise in BPO and HR system implementations. Candidates should demonstrate strong interpersonal skills, problem-solving abilities, and the capacity to work independently. This is a full-time, permanent position offering a salary of R35,000 to R50,000 CTC per month.

Qualifications

• 3 years of project management experience required.
• Experience with BPO and HR system implementation.
• Strong interpersonal and stakeholder management skills.

Responsibilities

• Strengthen client relationships to recommend solutions.
• Support Exec Team in sales processes for RFPs.
• Manage key projects for internal and client delivery.

Skills

Project Management

Agile

Scrum

Client relationship management

Interpersonal skills

Problem solving

Communication skills

Self-motivation

Job description

A recruitment agency in Cape Town seeks a Project/Solutions Manager to enhance customer experiences and support client relationships. The role demands at least 3 years of project management experience, with specific expertise in BPO and HR system implementations. Candidates should demonstrate strong interpersonal skills, problem-solving abilities, and the capacity to work independently. This is a full-time, permanent position offering a salary of R35,000 to R50,000 CTC per month.