Senior Panel Shop Workshop Manager

Hedz Recruitment Specialists; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency is seeking an experienced Workshop Manager in Johannesburg, Gauteng. The ideal candidate will have over 10 years of panel workshop management experience and strong leadership abilities. Responsibilities include managing daily operations, ensuring high-quality repairs, and maintaining a high customer satisfaction index. Applicants should be proficient in TMS and CRM systems. This is an exciting opportunity in a dynamic environment.

Qualifications

• 10 to 20 years of experience in panel workshop management.
• Panel shop experience is required as a manager.
• Strong leadership skills.

Responsibilities

• Oversee and manage the day-to-day operations of the workshop.
• Control and maintain workshop procedures.
• Manage customer complaints with a high CSI score.
• Monitor and optimize workshop productivity.
• Work closely with the CRM system and produce reports.
• Supervise and mentor the workshop team.

Skills

Proficiency in TMS

CRM handling

Complaint handling

Repair procedures

Workshop control

Report generation

Job description

A recruitment agency is seeking an experienced Workshop Manager in Johannesburg, Gauteng. The ideal candidate will have over 10 years of panel workshop management experience and strong leadership abilities. Responsibilities include managing daily operations, ensuring high-quality repairs, and maintaining a high customer satisfaction index. Applicants should be proficient in TMS and CRM systems. This is an exciting opportunity in a dynamic environment.