Senior L3 IT Support Engineer - Cloud & Networking

Armstrong Appointments; Cape Town; On-site; ZAR 360 000 - 480 000; Full time

Job summary

A leading IT managed services provider is looking for an L3 Support Engineer based in Cape Town or Gauteng. The ideal candidate will have strong troubleshooting skills and relevant IT certifications. Responsibilities include managing incidents, providing advanced technical support, and ensuring security compliance. Applications are welcomed from candidates with experience in a managed services environment.

Qualifications

• Proven experience in an IT support or helpdesk role.
• Experience providing technical support in managed services.
• Track record of managing escalated incidents.

Responsibilities

• Expert troubleshooting and resolution of technical issues.
• Major incident management and change management.
• Documentation and knowledge sharing.

Skills

Expert troubleshooting

Analytical skills

In-depth knowledge of networking

Cloud technologies knowledge

Advanced proficiency with Microsoft 365

Strong understanding of security solutions

Organisational skills

Ability to work under pressure

Education

CompTIA Network+

CompTIA Security+

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft Certified: 365 Administrator (MS-102)

Cisco Certified Network Associate (CCNA)

Backup certification or experience

Tools

Veeam

Commvault

Datto

Microsoft Intune

SharePoint

Mimecast

Job description

A leading IT managed services provider is looking for an L3 Support Engineer based in Cape Town or Gauteng. The ideal candidate will have strong troubleshooting skills and relevant IT certifications. Responsibilities include managing incidents, providing advanced technical support, and ensuring security compliance. Applications are welcomed from candidates with experience in a managed services environment.