Senior IT Helpdesk Engineer - First-Line Support (ET Hours)

Uptime Solutions Ltd; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT support company in South Africa is seeking a Senior Tier 1 Helpdesk Technician to provide technical support for hardware and software issues. The role involves user management, troubleshooting IT systems, and collaborating with the IT team. The ideal candidate has 2+ years of experience, an associate's degree in IT, and proficiency in Microsoft Office 365. The position requires working hours aligned with a US client, making it a remote role with potential for flexible hours.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Experience working within an MSP, ideally supporting international clients.
• Knowledge of Windows and Mac operating systems.
• Ability to work independently and as part of a team.

Responsibilities

• Provide initial technical support for hardware, software, and network issues.
• Diagnose and resolve basic technical problems.
• Assist with installation, configuration, and maintenance of IT systems.
• Document and track issues, resolutions, and updates in the helpdesk ticketing system.
• Perform onboarding and off-boarding of users.

Skills

Problem-solving

Communication

Microsoft Office 365

Networking

Education

Associate's degree in Information Technology or related field

Job description

A leading IT support company in South Africa is seeking a Senior Tier 1 Helpdesk Technician to provide technical support for hardware and software issues. The role involves user management, troubleshooting IT systems, and collaborating with the IT team. The ideal candidate has 2+ years of experience, an associate's degree in IT, and proficiency in Microsoft Office 365. The position requires working hours aligned with a US client, making it a remote role with potential for flexible hours.