Senior Insurance Ombudsman Officer

Paton Personnel; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player in the financial services sector is on the lookout for a Senior Insurance Ombudsman Officer. This role is pivotal for managing complaints and enhancing internal processes while ensuring compliance with regulations. The ideal candidate will have a strong background in conflict management and insurance legislation, coupled with excellent communication skills. Join a dynamic team that values continuous learning and career development, making a significant impact in the insurance landscape.

Qualifications

• 3-5 Jahre Erfahrung in der Zusammenarbeit mit Ombudsbüros und Regulierungsbehörden.
• Starke Kenntnisse der Versicherungslegislation und Risikomanagement.

Responsibilities

• Verwaltung von Beschwerden und Verbesserung interner Prozesse.
• Sicherstellung der Einhaltung von Vorschriften und Risikominderung.

Skills

Conflict Management

Communication Skills

Insurance Legislation Knowledge

Job description

A prominent and innovative player in the financial services industry, specialising in long-term insurance solutions, is seeking a highly skilled Senior Insurance Ombudsman Officer with expertise in conflict management. The ideal candidate will have 3-5 years of experience liaising with Ombudsman offices and regulatory bodies, offering proactive advice on legal and risk management issues.

Key Responsibilities:

1. Managing complaints
2. Enhancing internal processes
3. Ensuring regulatory compliance
4. Mitigating reputational and financial risks

Strong knowledge of insurance legislation, excellent communication skills, and the ability to build and maintain relationships are essential. This is an exciting opportunity to join a forward-thinking company that prioritises continuous learning and career development.