Senior Executive

Assist World; Remote; ZAR 300 000 - 400 000; Part time

Job summary

A growing digital marketing agency is seeking a part-time senior-level Virtual Assistant / Account Manager to coordinate client communication and manage projects. The ideal candidate will have prior agency experience and strong digital marketing knowledge. Responsibilities include serving as the primary client contact, managing project workflows, and ensuring quality assurance on deliverables. This fully remote role offers $500 - $700 per month with the potential for growth into a full-time leadership position.

Benefits

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

Qualifications

• Prior experience working in a marketing agency or similar environment.
• Confident speaking with clients on video and phone calls.
• Experience with project management tools like ClickUp.

Responsibilities

• Serve as the primary point of contact for client communication.
• Manage incoming client requests and ensure deadlines are met.
• Review deliverables before client submission.

Skills

Excellent written and verbal communication skills

Strong understanding of digital marketing workflows

Highly organized with strong follow-through

Assertive and professional

Able to think strategically

Tools

ClickUp

GoHighLevel

Google Workspace

Slack

Job description

Role Overview

We are a growing full-service digital marketing agency specializing in websites, social media management, and creative services. As the agency continues to scale, we are looking for a part-time, senior-level Virtual Assistant / Account Manager (Client Relations, Project Management & QA) to act as a central point of coordination between clients, contractors, and internal workflows.

This role is ideal for someone with agency or marketing operations experience who is comfortable leading communication, managing projects end-to-end, quality-checking deliverables, and ensuring an exceptional client experience.

This person will work closely with the founder and gradually take ownership of day-to-day client and project operations.

Key Responsibilities

Client & Account Management

• Serve as the primary point of contact for client communication once projects are underway
• Join client calls and confidently discuss:
  • Campaign direction
  • Requested changes
  • Recommendations for improving marketing performance
• Collect, clarify, and document client feedback in a structured way
• Follow up proactively with clients to keep projects moving
• Deliver monthly reports and updates related to campaign performance

Project & Workflow Management

• Manage incoming client requests via internal request forms
• Translate client requests into clear, actionable tasks for:
  • Copywriters
  • Designers
  • Video editors
  • Web team
• Assign tasks, track progress, and ensure deadlines are met
• Identify bottlenecks, delays, or communication gaps and resolve them quickly
• Provide regular summaries to the founder on project status, risks, and priorities

Quality Assurance (QA)

• Review deliverables before client submission
• Ensure work meets:
  • Client requirements
  • Agency standards
  • Campaign objectives
• Coordinate revisions and ensure feedback is implemented correctly

Client Onboarding & Experience

• Support the onboarding of new clients after a deal is closed
• Ensure clients understand:
  • How the agency works
  • Timelines and deliverables
  • Communication expectations
• Act as a trusted guide, especially for clients who are unsure of what they need

Light Sales Support (Warm Leads)

• Respond to inbound leads and inquiries
• Explain agency services, history, and capabilities
• Assist with proposals in collaboration with the founder
• Ensure a smooth transition from lead > signed client > onboarding
• (Cold outreach is not required at this stage, but openness to it is a plus.)

Required Skills & Experience

• Prior experience working in a marketing agency or similar environment
• Strong understanding of:
  • Digital marketing workflows
  • Campaign components (web, social, content, creative)
• Excellent written and verbal communication skills
• Confident speaking with clients on video and phone calls
• Assertive, professional, and comfortable setting expectations
• Highly organized with strong follow-through
• Able to think strategically and make recommendations to clients

Tools & Platforms

• Experience with the following is strongly preferred:
  • ClickUp (core project management tool)
  • GoHighLevel (CRM, websites, social scheduling)
  • Google Workspace (Docs, Sheets, Drive)
  • Slack (internal communication)

Ideal Candidate Profile

• Senior-level VA, Account Manager, or Project Manager
• Comfortable working with founders and taking ownership
• Agency-minded (understands client expectations and deliverables)
• Calm, confident communicator who can guide clients who "don't know what they want"
• Long‑term mindset — looking to grow with an agency, not just complete tasks

$500 - $700 a month

Part-time: 20 hours per week

Time zone: Eastern Time (preferred)

Fully remote

Potential to grow into a full‑time leadership role as the agency scales

Why Join Assist World?

100% REMOTE

$50 birthdaybonus

$200 testimonialbonus

$300 tenurebonusevery 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM