Senior CAD Operator (Customer Support Consultant)

The Legends Agency; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading software development company in Cape Town is seeking a Senior CAD Operator (Customer Support Consultant) to support clients in civil engineering design. The role involves delivering training, providing technical assistance, and enhancing user experiences with software solutions. Ideal candidates will have a National Diploma and relevant industry experience, with strong communication and relationship-building skills.

Qualifications

• 3 to 10 years experience in civil infrastructure design.
• Minimum 3 years hands-on experience with Civil Designer and/or Civil 3D.
• Strong proficiency in MS Office and web-based CRM tools.

Responsibilities

• Provide technical support to clients on Civil Designer and/or Civil 3D software.
• Deliver client training sessions and classroom-based workshops.
• Support existing clients in licence renewals and usage optimisation.

Skills

Technical support

Client training

Communication skills

Relationship building

Video creation

Education

National Diploma in civil engineering infrastructure design

Tools

Civil Designer

Civil 3D

MS Office

Web-based CRM tools

Job description

Overview

Senior CAD Operator (Customer Support Consultant) supports engineers with advanced civil infrastructure design software solutions.

Tokai, Cape Town (On-site) | R30,000.00 - R40,000.00 CTC | 08:00am - 17:00pm

About Our Client

Our client is a proudly South African developer of leading civil engineering infrastructure design software. With decades of expertise, they empower engineers, municipalities, and consultants to deliver accurate and innovative infrastructure projects locally and abroad. Their mission is to combine advanced technology with exceptional customer support, ensuring users succeed with confidence.

The Role

Senior CAD Operator (Customer Support Consultant) – This role bridges technical expertise and customer engagement. As a Senior CAD Operator, you will support clients in the civil engineering infrastructure design space, providing training, troubleshooting, and insights that shape the software’s future. You will play a vital role in enhancing user experience while contributing to the ongoing evolution of industry-leading tools.

Key Responsibilities

• Provide technical support to clients on Civil Designer and/or Civil 3D software
• Deliver client training sessions and classroom-based workshops
• Present software solutions to potential clients and assist with product demonstrations
• Support existing clients in licence renewals and usage optimisation
• Gather and document industry requirements to guide future software development
• Create video-based tutorials and screen captures to support learning
• Travel occasionally (up to one week per month) to provide client support and training

About You

• National Diploma or equivalent qualification in civil engineering infrastructure design
• 3 to 10 years experience in the civil infrastructure design sector
• Minimum 3 years hands-on experience with Civil Designer and/or Civil 3D
• Preferably with hydraulic/reticulation design background
• Strong proficiency in MS Office and web-based CRM tools
• Excellent written and verbal communication skills in English
• Confident presenter with ability to deliver classroom training
• Strong relationship-building skills with a client-focused approach
• Code 8 drivers licence with own transport
• Video (screen capture) creation skills advantageous