Senior Business Analyst

Golden Rule; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services firm seeks a Business Analyst in Johannesburg to enhance customer experience through detailed analysis and stakeholder collaboration. Candidates should have a Commerce degree and at least 8 years of relevant experience in business analysis within the finance sector. Familiarity with Agile methodologies and proficiency in tools like MS Excel, JIRA, and Confluence are essential. This role requires strong analytical skills and a commitment to high-quality outcomes in a fast-paced team environment.

Qualifications

• At least 8 years of experience in business analysis in financial services.
• Experience in Agile projects and business process definition.
• Strong understanding of investment and life products.

Responsibilities

• Collaborate with teams to deliver exceptional customer experiences.
• Facilitate requirements gathering workshops.
• Define detailed business requirements using BPMN.

Skills

Business analysis

Stakeholder engagement

Agile methodology

Process definition

Analytical thinking

Education

Commerce degree in Finance, Economics, Statistics or equivalent

Tools

MS Excel

JIRA

Confluence

Job description

The Role Objective of the Role : The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences.

Key Responsibilities : Business analysis : Scope definition and / or gap analysis for features as prioritized by the Blueprint Committee or the Change Prioritisation Committee.

Identification of key stakeholders who are required to ensure thorough and accurate analysis.

Facilitate requirements gathering workshops with stakeholders across the business to define detailed business requirements and business rules with the aim of distinguishing user requests from true business needs.

Business process definition using BPMN to ensure that the Operations team are enabled to create the required Standard Operating Procedures.

Identification of risks and issues and raising these timeously with the Project Managers.

Collaborate with technical leads, Solution Architects, and subject matter experts to establish the technical solution and analyse trade-offs between usability and performance needs.

Systems analysis in collaboration with stakeholders and technical resources to document detailed functional requirements.

Brief business and functional requirements to the technical and development teams in preparation for development sprints.

Review and validation of developed solution to ensure that it fulfills all the specified requirements.

Handovers to the test team for functional and user acceptance testing.

Review the test plan and test scripts to ensure quality and coverage of all requirements.

Supporting business transition and helping establish change through : Drafting solutions documentation and creating demo videos.

Conducting solution walkthroughs with business stakeholders as well as IT support.

Working closely with the Change Manager to develop a communication and information plan.

Adherence to the business analysis methodology and guidelines, i.e., application of toolkits, software and agreed outputs.

Creating and maintaining a repository of reusable and repeatable content as part of analysis activities.

Assist in mentoring and training new team members in knowledge of products, processes, and systems.

Assist in production support to solve incidents or document change requests in conjunction with the IT and Business operational teams.

Ways of working : Work under general direction within a clearly defined accountability framework, i.e., the Group Investment Platform's SDLC and project ways of working.

Ensure regular and consistent updates of artefacts on JIRA and Confluence.

Attendance of project standups and delivery meetings.

Work on multiple deliverables at any one time, each with its own delivery path and phase in the SDLC.

Work closely with the project manager to define timelines.

Monitor feature progress by tracking activity, removing blockers to delivery, and resolving defects.

Work closely with internal Group-wide teams and external teams and vendors to deliver a successful outcome.

Skills and Experience Minimum Qualifications Required : Relevant Commerce degree in Finance, Economics, Statistics, Investment Management or Business Management or equivalent Business Analysis certification / qualification would receive preference Computer Literacy (MS Word, MS Excel, MS Outlook, MS Visio), with MS Excel at least at intermediate level.

JIRA and Confluence experience would be advantageous.

Experience : At least 8 years of business analysis experience in the Financial Services Industry within finance projects environment.

Experience in Agile projects Business process definition experience, to ensure optimal business performance Operating Model analysis and design experience e.g. using UML or BPM Experience in working with a third-party platform vendor Experience in solving complex problems for customers (internal or external).

Experience in building successful relationships and working collaboratively across departmental teams.

Experience at working in a fast paced, proactive and delivery focused environments.

Experience in analyzing large data sets across different systems and identifying key attributes that can be used to derive logic from e.g. matching transactions.

Experience with financial business requirements e.g. general ledger or payment systems would be an advantage Experience of user experience or online webpage requirements would be an advantage Knowledge Required : A successful candidate will show : A deep understanding of investment and life products (to subject matter expert level) in order to talk about investments confidently.

An understanding of financial services regulation as it relates to investment platform providers.

An understanding of platform products and operations.

A good understanding of the IT architectural landscape and system integration Understanding or experience creating systems for Financial Advisers.

A clear understanding of the competitive landscape for our platform.

A strong understanding of change management processes.

A broad enterprise-wide view of the end to end business and a relevant degree of appreciation for strategy, processes and capability, enabling technologies and governance.

A passion for continual growth and self-development.

Competencies Communicating with Impact : Communicates effectively in both the written and verbal format delivering clear, succinct messages.

Customer Service : Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer's that meets their needs.

Take personal accountability for delivery.

Driving for Excellence : Approaches work in an orderly and systematic manner to ensure the achievement of high quality customer service.

Analytical Thinking : Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step by step way.

Entrepreneurial and Commercial Thinking : Understands the economic environment and able to make well informed business decisions.

People Skills : The ability to influence a wide range of diverse individuals and groups positively.

Resilience : Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.

Teamwork and Cooperation : Cooperates with others to accomplish common goals.

Persuading and Influencing : The capacity to persuade, convince and influence others for the purpose of achieving desired results.

Leading Change : Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.

Trust and Integrity : Shows sincerity, honesty and consistency in words and actions.