Senior Associate - Operations

WNS; Bellville; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A global Business Process Management leader is seeking an Inbound Call Centre Representative to handle general enquiries from patients via calls and emails. Candidates are required to have a Matric qualification and a minimum of 12 months' experience in a call center role, proven performance metrics, and clear phasing records. This position offers opportunities for professional development and career growth in a supportive environment.

Benefits

Professional development opportunities

Structured career path

Employee engagement activities

Qualifications

• Matric required.
• 12 months of Call Center experience.
• Demonstrated proven performance metrics.

Responsibilities

• Handle inbound enquiries from patients via calls and emails.

Skills

Inbound Call Handling

Communication Skills

Customer Service

Education

Matric

Job description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Inbound Call Centre - General Enquiries, dealing with calls and emails from Ampath patients

Qualifications

• Matric
• 12 months Call Center experience in PEP
• Proven Performance Metrics
• Clear phasing records