Senior Analyst: Alternative Service Delivery

The Legends Agency; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A mission-driven non-profit organisation is seeking a Senior Analyst to join their Alternative Service Delivery Unit in Cape Town. The role involves designing and implementing innovative service delivery models in underserved communities, requiring strong facilitation skills and a postgraduate degree. The successful candidate will collaborate with government and community stakeholders, making a real impact on local services. Monthly salary offered is R48,000 to R52,000 with relocation support.

Benefits

Relocation support

Work with a passionate team

Collaborative work environment

Qualifications

• 3-5 years of relevant experience in community development or related work.
• Understanding of South Africa's local government and service delivery systems.
• Experience with community-led or participatory development approaches.

Responsibilities

• Build relationships with government actors and communities.
• Work with partners to remove barriers to effective service delivery.
• Co-design and facilitate implementation of service delivery pilot projects.

Skills

Facilitation skills

Stakeholder engagement

Analytical thinking

Problem-solving

Fluency in isiXhosa or isiZulu

Education

Postgraduate degree in Development Studies, Public Policy, (Social) Economics, or related field

Job description

Senior Analyst: Alternative Service Delivery

About the job Senior Analyst: Alternative Service Delivery

Location: Cape Town (Relocation assistance provided)
Salary: R48,000 R52,000 per month (includes medical aid contribution)
Type: Full-time, Permanent (3-month probation period)

About the Organisation

A mission-driven non-profit organisation focused on advancing South Africas green and inclusive economy is seeking a Senior Analyst to join its Alternative Service Delivery Unit (ASDU). The organisation works with communities, government, and private stakeholders to implement innovative, sustainable infrastructure and service delivery solutionsespecially in underserved informal and rural areas.

This is an exciting opportunity to work on high-impact projects that challenge conventional service delivery approaches and help shape a more equitable and sustainable future.

About the Role

The Senior Analyst will be a key member of the Alternative Service Delivery Unit (ASDU), part of the broader Energy Programme. The unit focuses on designing, facilitating, and implementing alternative basic service delivery models where traditional models fall shortparticularly in informal settlements and rural areas.

This role involves close collaboration with municipalities, community stakeholders, and service providers, with a strong emphasis on co-creation, innovation, and systems-level problem-solving. Regular travel to project sites across South Africa is required.

Key Responsibilities

Build and maintain strong relationships with government actors, communities, and private sector stakeholders.

Work with municipal and national partners to remove institutional, planning, or financial barriers to effective service delivery.

Co-design and facilitate the implementation of on-the-ground service delivery pilot projects.

Conduct site visits and community engagements across the country.

Document lessons learned, contribute to reporting, and support internal learning and reflection processes.

Requirements

Qualifications:

Postgraduate degree in Development Studies, Public Policy, (Social) Economics, Sustainable Development, or a related field.

Experience:

3 -5 years of relevant experience in community development, infrastructure, public sector, or related work.

Demonstrated understanding of South Africas local government and service delivery systems.

Experience working with community-led or participatory development approaches.

Familiarity with the challenges of service delivery in informal or rural contexts.

Knowledge of innovative or decentralised service delivery technologies is an advantage.

Skills:

Strong facilitation and stakeholder engagement skills.

Able to work both independently and as part of a collaborative team.

Strong problem-solving and analytical thinking.

Ability to travel regularly.

Valid drivers licence.

Fluency in isiXhosa, isiZulu, or another South African language is a strong plus.

Whats on Offer

Monthly salary of R48,000 R52,000, including medical aid contribution.

Relocation support to Cape Town for successful applicants.

Work with a passionate team making a real impact in underserved communities.

Exposure to innovative, sustainable, and scalable service delivery models.

A values-driven, collaborative work environment with room for growth.

If you're ready to help transform how essential services are delivered in South Africas most vulnerable communities, this is your opportunity to make a difference.