EMEA L & D Coordinator

PwC Careers Africa; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading professional services firm in Johannesburg seeks a learning and development generalist to design and deliver innovative training programs. You will coordinate workshop logistics, utilize digital tools like Power BI, and create engaging training materials. Candidates should have strong Excel skills, experience with automation platforms, and a flair for graphic design. This role offers the opportunity to foster a culture of continuous learning and professional growth within the organization.

Benefits

Continuous learning opportunities

Collaborative work environment

Flexible working models

Qualifications

• Proven ability to coordinate and manage workshop logistics.
• Experience in optimizing processes using digital tools.
• Proficient in creating high-quality communication materials.

Responsibilities

• Design and deliver innovative training programs.
• Manage the My Way app for training modules.
• Collect and analyze participant feedback for improvements.

Skills

Strong Microsoft Excel skills

Working knowledge of Power BI

Ability to run post-course evaluations

Experience with automation tools

Basic UX principles

Graphic design capability

High proficiency in PowerPoint

Effective usage of AI tools

Tools

Power Automate

SharePoint

AI Tools

Job description

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills and Experience

Programme & Operations coordination:

• Work in a flexible model as part of the EMEA People Development Team for My Way programme, reporting to the Operations Lead and the programme Manager.
• Plan and manage all workshop logistics (before, during and after delivery), ensuring smooth execution and handling ad-hoc issues.
• Manage diagnostics (e.g. Leadership Circle Profile), related systems, and associated operational processes.
• Coordinate participants’ nomination processes in collaboration with Operations Lead.
• Provide operational support to additional programmes and projects as required.
• Ensure virtual course environment is supporting the needs of the Below Partner Programmes Workshops.
• Prepare the Yearbook at the end of the journey for the My Way programme.
• Take responsibility for updating and maintaining programme SharePoint websites.

Technology & Digital Experience Responsibilities

• Configure and manage the My Way app (SpotMe no‑code platform) for each module, including emails, content, user lists, and overall structure, ensuring content is clear, engaging, and accessible.
• Design and maintain SharePoint-based communication platforms for champions, tutors, and participants, using UX best practices to create clear, visually structured pages that reduce queries.
• Use Power Platform and other PwC tools to optimise processes and implement automation, including improving existing workflows and introducing innovative digital solutions.
• Monitor and enhance automated visa letter processes for in‑person workshops.
• Automate calendar bookings for workshops, meetings, and events.
• Responsible for the adoption of new technologies and improvement of current operations.
• Ensure that all activities comply with internal and external regulations and prepare reports as necessary.
• Leveraging AI tools to enhance efficiency and delivery for operations, processes, dashboards and reporting. This includes AI outcome quality assurance – validating AI-generated outputs for accuracy, relevance, and alignment with team programs.
• Applying new platform learnings to the programme to keep it relevant.
• Research and implementation of new technologies & processes innovations for the programme.

Data, Reporting & Analytics

• Collect, review and act on participant feedback, including conducting post-course evaluations and preparing follow-up reports.
• Update and refine Power BI dashboards for My Way.
• Lead the bi-annual Alumni Impact Report for the My Way programme, including data collection, consolidation and coordination across stakeholders.
• Manage the RoI process for the My Way programme, including calculating retention, promotion, and other impact metrics.
• Own the Net Zero data and reporting for My Way, including calculating emissions related to travel, logistics and workshops.

Communication, Materials & Branding

• Create high-quality communication and training materials (e.g. slides, SharePoint pages, booklets, videos) that are visually engaging, easy to read, and brand aligned.
• Ensure all materials and content for My Way are fully aligned with the latest PwC branding, including supporting the rebranding process and updating existing assets.
• Editing videos based on project requirements when needed.

Stakeholder Collaboration & Facilitation

• Cooperation with other L&D teams to ensure sharing of practices of systems and platforms and positioning of the programme.
• Facilitate meetings when necessary and upon request.
• Support the onboarding process for coordinators, if applicable.
• Participate in team days, meetings, and events virtually, upon confirmation.

Desired skills

• Strong Microsoft Excel and Office skills, including strong data analysis skills.
• Working knowledge of Power BI (or similar BI tools).
• Ability to run and interpret post‑course evaluations and surveys.
• Basic understanding of emissions / Net Zero reporting.
• Ability to configure and manage a no‑code event/learning platform.
• Experience with automation using Power Automate / Power Platform or similar workflow tools.
• Ability to build and structure content in SharePoint as a communication/training channel.
• Basic UX principles for organizing content and designing user-friendly pages.
• Graphic design capability for visually engaging materials.
• High proficiency in PowerPoint, acting as a “slide design wizard” for creating clear, visually strong and brand-aligned decks.
• Confident use of Microsoft Teams for facilitation, screen-sharing, and basic breakout/interaction features.
• Effective usage of AI Tools (e.g., ChatPwC, Copilot, AI Agents).

Nice to have

• Experience with ROI methodologies for L&D.
• Background/knowledge in sustainability data and carbon/emissions reporting.

Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CVs received will be treated as a direct application. Your respect for this process is appreciated.