Salon Manager (Travelling) - Gauteng

Dis-Chem Pharmacies; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A retail pharmacy chain in Gauteng is seeking a Salon Manager to lead salon operations, including marketing, sales targets, and team management. The ideal candidate will have at least 3 years of salon experience and relevant qualifications. This position offers a market-related salary, medical aid, and other benefits. Ensure compliance with Dis-Chem standards and foster a positive customer experience.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• Minimum of 3 years Salon Technical/Practical work experience.
• Relevant Beauty or Nails Certificate or Diploma (NQF4) required.
• Experience in a retail environment preferred.

Responsibilities

• Manage the salon's marketing and promotions.
• Implement strategies to achieve sales targets for the salon.
• Ensure the daily operations run smoothly.

Skills

Retail Management

Salon knowledge

Customer service

Basic computer skills

Education

Grade 12 - Matric and/or relevant Beauty Certificate

Job description

Dis-Chem Pharmacies in Midrand has an opportunity for a Salon Manager to join the team. The role ensures the salon performs according to Dis-Chem Salon Policies and Procedures, promotes the Nail and Beauty salons, and helps meet monthly targets. The role also supports the retail sales of products, specifically Bionike, Payot and Dis-Chem exclusive products. The Salon Manager ensures the salon team is fully trained, managed and rosters are adhered to.

Overview

Minimum Requirements

Essential:

• Grade 12 - Matric and/or relevant Beauty or Nails Certificate or Diploma (NQF4)
• Minimum of 3 years Salon Technical/Practical work experience or relevant experience within the Retail environment

Advantage:

• Minimum of 3 years working experience within Dis-Chem

Job Specification

Marketing

• Manage the salon's marketing and promotions.
• Recruit new customers for the salon and ensure that team members adhere to recruitment quota.
• Plan, implement and follow ups must be done regarding promotions.
• Adhere to marketing and promotional procedures and assist with bookings.

Sales

• Implement strategies to achieve set monthly salon and personal targets for salon staff.
• Assist employees in the salon to achieve monthly product and service targets.
• Ensure correct pricing of all products and services on offer.

Administration

• Manage and maintain the daily salon administration.
• Review daily salon paperwork including daily sheets, financial records, ensure salon invoices get paid, birthday list, etc.
• Keep accurate inventory counts of in-store product use to ensure stock levels meet salon needs.
• Assist with treatment bookings and with treatments when short-staffed.

Stock Control

• Control the salon's stock ordering and report discrepancies to the Regional Salon Manager.
• Ensure full retail and consumable offerings are available to clients and keep accurate inventory of product lines.
• Report products that are out of stock to the Regional Salon Manager.
• Maintain retail consumable stock rotation within the salon.
• Adhere to stock standard operating procedures and ensure all team members adhere to procedures.
• Maintain accurate salon stock merchandising.
• Report general maintenance and faulty equipment to the Regional Cosmetic Manager.
• No delegation of orders may be made to other team members.

Operating

• Manage daily operations within the department.
• Manage team members and the physical upkeep of the salon and its equipment.
• Report faulty salon equipment and/or fitments to the Salon Regional Manager.
• Ensure all relevant equipment is in working condition and clean at all times.
• Manage the salon's merchandise and accurate pricing of products and services on offer.
• Report all client compliments, complaints and concerns to management as soon as possible.

Human Resource Management

• Manage KRONOS and leave applications for all salon team members including relevant payroll activities.
• Ensure daily, weekly and monthly reports are generated as requested.
• Manage team members’ performance, employee changes and total employee members for your designated salon.
• Ensure availability of team members during leave periods (traveling staff).
• Assist the Cosmetic Manager/ Regional Salon Manager with corrective action and counselling when needed. Provide planned training and request feedback from attendees.
• Supervise team members according to Dis-Chem standards.
• Ensure team members conduct themselves professionally and follow Dis-Chem salon standard operating procedures.
• Manage salon promotional activities.
• Report faulty salon equipment and/or fitments to the Store Manager and/or Regional Salon Manager.

Customer Service

• Build and maintain a strong client base and ensure customer satisfaction.
• Greet and interact with clients in a warm and friendly manner.
• Resolve customer complaints and issues in a polite and apologetic manner and strive to resolve dissatisfaction.
• Maintain the salon in accordance with Dis-Chem standards and operating procedures.
• The salon area must be neat and uphold Dis-Chem standards throughout the day.
• Report customer compliments and complaints to the Regional Cosmetics Manager.

General

• Housekeeping must be maintained to Dis-Chem standards. Ensure the salon is always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies

Essential:

• Relevant Retail Management and/or Salon knowledge.
• English – Read, write and speak well. Demonstrates clear, respectful, and professional communication with clients and staff to ensure smooth daily operations, high customer satisfaction, and strong team collaboration.
• Builds trust and rapport with clients and staff by being approachable, attentive, and empathetic.
• Be deadline and target driven. Maintain a neat and hygienic personal appearance at all times. Manages daily operations efficiently, even under pressure or during busy periods.
• Provides clear instructions and feedback to salon staff, fostering a positive and productive work environment.
• Basic computer skills (Word, Excel and Outlook), numerical skills and skin/body technical equipment. CRM and QlikView System.

Special conditions of employment

• Be able and willing to work retail hours and other operational requirements.
• Must be fit and able to perform physical job requirements.

Legal Requirements

• South African citizen
• MIE, no criminal record and clear credit rating
• Driver’s license and own reliable transport

Remuneration and Benefits

Market related salary

Medical aid

Provident fund

Staff account

Only successful applicants will be contacted. If you haven’t been contacted within two weeks after the closing date, consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.