Sales Team Manager

Sanlam; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in Midrand is looking for an experienced team manager for their call centre. The role involves managing agents, monitoring performance, and ensuring targets are met. Candidates should possess a Grade 12 qualification, relevant sales experience in a call centre, and previous team management experience. This position offers opportunities for professional growth and development in a supportive environment.

Qualifications

• Minimum of 1 to 5 years sales experience in a call centre.
• Previous team management experience in a call centre.

Responsibilities

• Manage individuals within a team of call centre agents.
• Monitor team performance to ensure targets are met.
• Provide real-time support for query resolution.

Skills

Lead generation

Coaching

Reporting

Interpersonal skills

Education

Grade 12 / Standard 10 / NQF 4

Tertiary qualification / NQF 5

RE5 Certificate

STI FAIS credits

Job description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real‑time support in terms of query resolution.

Minimum Qualifications and Experience

Minimum Qualification

• Grade 12 / Standard 10 / NQF 4
• Tertiary qualification / NQF 5
• RE5 Certificate (asper DOFA date)
• STI FAIS credits(asper DOFA date)

Minimum Experience

• A minimum of 1 to 5 years sales experience in a call centre
• Previous team management experience in a call centre

Knowledge and Skills

Drive leads and service targets Coaching, quality and compliance Reporting and communication Management of employees

Personal Attributes

Decision quality - Contributing independently Interpersonal savvy - Contributing independently Plans and aligns - Contributing independently Directs work - Contributing independently

Core Competencies

Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.