Sales & Service Excellence Manager

Time Personnel; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global client in Johannesburg is looking for a Sales Customer Service Manager to elevate customer service standards. The successful candidate will mentor a help desk team, ensure performance metrics are met, and implement strategies for operational excellence. The role demands strong leadership skills and a proactive approach to manage service delivery effectively. This position is ideal for those with a passion for improving systems and guiding teams toward success.

Qualifications

• 3–5 years of experience in managing sales, customer service, technical support or help desk teams.
• Proven track record of achieving service targets.
• Demonstrated success in sales/customer service roles.

Responsibilities

• Lead, mentor, and develop the help desk team.
• Set clear expectations and KPIs for team performance.
• Build a culture of professionalism and accountability.
• Hire and train new staff as necessary.
• Develop and execute help desk strategies.
• Document and update SOPs for compliance.

Skills

Leadership

Communication

Proactive mindset

Solution driven

Education

Matric

Bachelor’s degree in Business or related field

Job description

A leading global client in Johannesburg is looking for a Sales Customer Service Manager to elevate customer service standards. The successful candidate will mentor a help desk team, ensure performance metrics are met, and implement strategies for operational excellence. The role demands strong leadership skills and a proactive approach to manage service delivery effectively. This position is ideal for those with a passion for improving systems and guiding teams toward success.