Sales Enablement Technical Support

FLSmidth; Kempton Park; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global engineering firm in Kempton Park is seeking a dedicated professional to promote and support the sales of spares and field services for mineral processing equipment. The role involves managing customer relationships, ensuring equipment reliability, and providing customer service during field visits. Applicants should have a trade or relevant technical qualification and experience in service and sales of mineral processing equipment. This position offers an opportunity to contribute to a sustainable future through technology.

Qualifications

• Service & Sales experience of mineral processing equipment is required.
• Experience within a Field Services Department is preferable.

Responsibilities

• Provides service and customer support during field visits.
• Manages installation, commissioning, repair, and maintenance tasks.
• Diagnoses technical problems and determines solutions.
• Promotes a culture of safety during operational activities.

Skills

Customer Service Experience

Ability to present and explain technical issues

Ability to study, understand and solve technical problems

Understanding market requirements and trends

Education

Trade or relevant technical qualification

Job description

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know‑how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Department

Africa – SSA Field Services.

Reporting to the Manager, Business Development

Purpose of the role

To work closely with Clients to promote and assist the sales of Spares and Wears as well as Field Services, Regular equipment inspections and equipment audits done and feedback provided to the Client and FLS.

Liaise with customers to meet their requirements and needs in respect of equipment reliability.

Key Accountabilities

• Provides service and customer support during field visits or dispatches of products
• Manages all on site installation, commissioning, configuring, calibrating, repair, maintenance and test tasks, typically of a more complex nature
• Diagnoses errors or technical problems and determines proper solutions
• May determine when products should be upgraded or replaced
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

Key Competencies

• Applies specialist and detailed expertise to promote FLS Equipment, spares and wears
• Develops job knowledge and expertise through continual professional development.
• Knowledge of the interaction between technical and commercial issues and customer requirements.
• Ability to select between major/minor technical issues. Notify the relevant departments.
• To understand market requirements and trends.
• Knowledge of the basic principles and structures for minerals processing plants
• Ability to study, understand and solve technical problems.
• Ability to present and explain technical issues.
• Read technical drawings and specifications
• Understand the objective with effective reporting.
• Ability to summarize complex issues into essentials issues.
• Customer Service Experience.
• Experience within a FS Department.

Requirements

• Qualification - Trade or relevant technical qualification
• Service & Sales experience of mineral processing equipment

What we offer

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photograph from your application materials.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

All suitable candidates shall be subject to a personal suitability check which shall include but not be limited to a criminal record check, citizenship check, qualification verification and employment verification.