Sales & Client Success Manager

GBS; KwaZulu-Natal; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A dynamic sales organization in Umhlanga is seeking a Sales & Client Success Manager to lead a high-energy call center sales team. This role involves developing and executing strategies to drive customer acquisition and retention while monitoring KPIs to boost sales performance. The ideal candidate will have 5+ years in sales management or client success leadership and a proven track record in exceeding targets. Strong leadership skills and a results-oriented mindset are essential. This position offers a chance to make a significant impact in a growing company.

Qualifications

• 5+ years’ experience in sales management, call center operations, or client success leadership.
• Proven track record of exceeding sales and revenue targets in a high-volume environment.
• Strong leadership, communication, and motivational skills.

Responsibilities

• Lead, coach, and inspire a team of call center sales agents.
• Develop and execute sales and client success strategies.
• Monitor KPIs and analyze performance metrics.
• Build and manage strong client relationships.
• Report on sales performance and growth strategies.
• Partner with internal teams to enhance customer journeys.

Skills

Sales management

Call center operations

Client success leadership

Communication skills

Leadership skills

Motivational skills

CRM proficiency

Sales analytics

Tools

CRM platforms

Sales analytics tools

Performance reporting tools

Job description

Sales & Client Success Manager

Location: Umhlanga
Department: Sales & Client Strategy

We’re looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance, and building lasting client relationships.

You’ll oversee daily sales operations, coach and develop agents, and implement data-driven strategies to boost conversions, retention, and client satisfaction. Working cross-functionally with Marketing, Product, and Operations, you’ll help shape strategies that directly impact business growth.

Key Responsibilities:

• Lead, coach, and inspire a team of call center sales agents to meet and exceed monthly and quarterly sales targets.

• Develop and execute sales and client success strategies that drive customer acquisition, engagement, and retention.

• Monitor KPIs, analyze performance metrics, and implement improvements to maximize efficiency and conversion rates.

• Build and manage strong client relationships, identifying upsell and cross-sell opportunities.

• Report on sales performance, client feedback, and growth strategies to senior leadership and Exco.

• Partner with internal teams to enhance customer journeys and deliver seamless service experiences.

Qualifications & Experience:

• 5+ years’ experience in sales management, call center operations, or client success leadership (app, or digital preferred).

• Proven track record of exceeding sales and revenue targets in a high-volume environment.

• Strong leadership, communication, and motivational skills.

• Proficiency with CRM platforms, sales analytics, and performance reporting tools.

• Results-oriented mindset with a passion for team success and continuous growth.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.