Retention Team Lead: Coach, Optimize & Grow

Telesure Investment Holdings (Pty) Ltd.; Johannesburg; On-site; ZAR 50 000 - 70 000; Full time

Job summary

A leading investment firm is seeking a Team Lead for Retentions to support a high-performing team in Johannesburg. The ideal candidate will have a strong focus on customer management, coaching, and team performance as well as a solid understanding of products and market dynamics. Responsibilities include operational support, performance management, and ensuring compliance with regulations. Candidates should have a Matric or equivalent and relevant experience in a supervisory role. This position offers an opportunity to lead and motivate a dedicated team.

Qualifications

• Solid knowledge of products and market dynamics.
• Experience in managing teams and performance objectives.
• Ability to coach and develop other team members.

Responsibilities

• Provide operational support and act as a first-line supervisor.
• Manage team performance and set performance objectives.
• Handle customer queries and ensure satisfactory resolutions.
• Ensure compliance with policies and regulations.
• Motivate team members to achieve business goals.
• Monitor CRM system use and resolve standard issues.

Skills

Customer Management

Performance Management

Leadership

Coaching

Operational Compliance

Education

Matric / Grade 12 or SAQA Accredited Equivalent

Regulatory Exam 5

Job description

A leading investment firm is seeking a Team Lead for Retentions to support a high-performing team in Johannesburg. The ideal candidate will have a strong focus on customer management, coaching, and team performance as well as a solid understanding of products and market dynamics. Responsibilities include operational support, performance management, and ensuring compliance with regulations. Candidates should have a Matric or equivalent and relevant experience in a supervisory role. This position offers an opportunity to lead and motivate a dedicated team.