Retail Store Leader

Wellness Warehouse; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Johannesburg is seeking an experienced retail manager to oversee store operations. The ideal candidate will have at least 5 years of retail experience, including managerial roles, and a genuine interest in health and wellness. Responsibilities include optimizing customer experience, achieving sales targets, and leading a team. The position offers competitive remuneration, including performance incentives and opportunities for ongoing training and development.

Benefits

Performance incentives

Medical aid options

Team member discounts

Ongoing training and development

Birthday leave

Qualifications

• Minimum 5 years retail experience, including 2-3 years managerial experience.
• Fully computer literate and strong communication skills.
• Proficiency in stock management and cost control.

Responsibilities

• Manage customer interactions and optimise selling space.
• Meet or exceed sales targets and improve stock accuracy.
• Lead, develop and coach the team to drive performance.

Skills

Customer service management

Sales targets achievement

Stock management

Team leadership

Communication skills

Risk management

Education

Grade 12

Retail management diploma or degree

Job description

Areas of Responsibility

• Customer Experience
  • Be professional
  • Manage customer interactions, complaints and requests
  • Optimise selling space and drive replenishment to ensure stock availability
  • Conduct floor walks to ensure housekeeping disciplines are adhered to
• Store Profitability
  • Sales - meet or exceed targets
  • GP - reduce wastage & improve stock accuracy within benchmarks
  • NP - reduce controllable expenses in line with budgets
  • Interpret Income Statement information and formulate and implement action plans
  • Identify challenges, trends and opportunities to drive continuous improvement
• Store Disciplines & Productivity
  • Ensuring monthly store audit benchmarks are achieved and improved upon
• Risk Management
  • Effective stock control and stock management
  • Effective cash handling procedures and controls
• Lead, develop and retain team members
  • Performance development culture and team effectiveness
  • Leading, developing and coaching the team
  • Basic IR

Job Specifications

• Grade 12
• Business/Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

Offer

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)