Restaurant General Manager (Glenwood Durban)

Pedros; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A local restaurant in Durban is looking for a Restaurant Manager to oversee the overall operations. The role involves maintaining quality standards, managing staff, and ensuring excellent customer service. Candidates should have a minimum of 3 years experience in restaurant and fast food service, along with strong management and organizational skills. This position is crucial for maximizing profitability and meeting sales targets.

Qualifications

• Minimum 3 years related experience in restaurant and fast food service.
• Experience with GAAP is advantageous.
• Strong management and organizational skills are necessary.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure compliance with health and safety regulations.
• Manage staff performance and conduct training programs.
• Handle customer service complaints effectively.
• Maximize profitability and meet sales targets.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service

Good verbal communication skills

Tools

GAAP knowledge

Job description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills