Restaurant, Bar and Venue Manager

Phoenix Recruitment; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality management company in South Africa is seeking an experienced manager to oversee multiple departments including waiters, runners, and baristas. The ideal candidate must have at least 5 years of relevant experience, strong leadership skills, and exceptional customer service abilities. This role requires problem-solving skills and the ability to manage operations in a fast-paced environment. Being well-presented and a team leader is essential for success in this position.

Qualifications

• Minimum 5 years relevant management experience.
• Confident in both FOH and BOH operations.
• Able to thrive in a high-volume, fast-paced environment.

Responsibilities

• Run service for 100+ seats.
• Train and roster staff complement.
• Manage day-to-day operations including cash-ups and stock control.

Skills

Excellent communication skills

Strong customer service focus

Proven leadership ability

Ability to manage day-to-day operations

Staff management experience

Problem-solving skills

Attention to detail

Education

Grade 12

Formal qualification

Tools

POS systems

Job description

Duties

• Capable of running service for 100+ seats.
• Understand the food that is being served.
• Train and roster staff complement.
• The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception & hostesses.

Requirements

• Grade 12
• Formal qualification would be an advantage
• Minimum 5 years relevant management experience
• Excellent communication skills and a strong customer service focus
• Proven leadership ability
• Hands‑on capability to manage day‑to‑day operations, including cash‑ups, stock control, and reporting
• Staff management experience, including performance management, scheduling, and training
• Confident in both FOH and BOH operations
• Able to thrive in a high‑volume, fast‑paced environment
• Well‑presented, reliable, and passionate about hospitality
• Financial and management skills
• Computer literate in POS systems
• Flexible and able to work hospitality hours
• Must be a team leader and excellent with staff
• Must have the ability to manage and lead a team
• Must be well groomed, reliable, courteous and flexible
• Ability to multi‑task and work under pressure
• Problem‑solving and attention to detail
• Charismatic