Restaurant and Bar Manager

Kontak Recruitment; Franschhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality venue in Franschhoek is seeking a hands-on Restaurant and Bar Manager to lead daily operations and ensure excellent guest experiences. The ideal candidate has 2–3 years in a similar role, strong financial acumen, and a passion for hospitality. Responsibilities include overseeing staff, managing costs, and maintaining service quality. This position requires working shifts and is ideal for someone based in the area or willing to relocate.

Qualifications

• 2–3 years’ experience in a hospitality management role.
• Proven leadership experience in managing a team.
• Willingness to work weekends and public holidays.

Responsibilities

• Oversee daily restaurant and bar operations.
• Lead and manage a team of approximately 14 staff.
• Manage budgets and costs effectively.
• Ensure guest satisfaction and handle complaints.
• Ensure compliance with health and safety regulations.

Skills

Restaurant and bar operations understanding

People management

Financial acumen

Strong organisational skills

Guest relations handling

Experience with booking systems

Passion for hospitality

Tools

DinePlan or similar booking systems

Job description

Restaurant and Bar Manager required in Franschhoek.

A well-established, boutique hospitality venue is seeking a hands-on Restaurant and Bar Manager to take full ownership of daily operations, team leadership, guest experience, and overall performance.

This is a floor-based role for someone who leads from the front, understands hospitality inside and out, and can balance service excellence with strong business discipline.

You will oversee the full operation, manage a small team, control costs, drive revenue, and ensure consistently high service standards.

Salary: R15 000 – R20 000 CTC + incentives.

Minimum Requirements:

• 2–3 years’ experience in a Restaurant Manager & Bar Manager, or similar hospitality management role
• Strong understanding of restaurant and bar operations (FOH & BOH)
• Proven people management and team leadership experience
• Solid financial acumen (cost control, stock, margins, cash-ups)
• Confident handling guest relations, complaints, and service recovery
• Experience with booking systems and basic reporting tools (DinePlan or similar advantageous)
• Strong organisational and admin skills
• Passion for hospitality and guest experience
• Own reliable transport
• Willingness to work rostered shifts, weekends, and public holidays
• Based in the area or willing to relocate

Duties and Responsibilities:

• Operations
  • Oversee full day-to-day restaurant and bar operations
  • Ensure smooth service and consistent quality
  • Manage opening and closing procedures
  • Maintain cleanliness, presentation, and ambience
  • Monitor stock levels, ordering, receiving, and inventory
  • Oversee special orders, bulk/catering requests, and deposits
• Team Management
  • Lead, motivate, and manage a team of ±14 staff
  • Schedule shifts in line with trade and labour legislation
  • Recruit, train, onboard, and develop staff
  • Build a positive, disciplined, and accountable team culture
  • Implement ongoing training to improve service confidence and product knowledge
• Financial Control
  • Manage budgets and cost controls
  • Monitor daily sales, labour, and margins
  • Handle cash-ups, reconciliations, and deposits
  • Analyse performance and implement improvements
• Guest Experience
  • Be visible and active on the floor
  • Handle complaints and feedback professionally
  • Build relationships with regular guests and local community
  • Maintain the venue’s brand and service standards
• Compliance
  • Ensure compliance with health & safety regulations
  • Enforce responsible alcohol service
  • Maintain internal policies and procedures
  • Ensure ethical and professional operation at all times