Remote Workforce Planning & Operations Analyst

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading agency in E-commerce support is seeking a Senior Workforce Planning & Operational Analyst to optimize staffing and labor capacity. The ideal candidate will refine workforce models, analyze productivity metrics, and develop forecasting models. With a focus on data-driven recommendations, this role offers a dynamic opportunity to contribute to a fast-growing team. The position is fully remote and presents generous benefits including competitive compensation and wellness options.

Benefits

Competitive compensation

Generous Paid Time Off

Health and Dental Insurance or Health Stipend

Holiday Bonuses

Fully remote setup

Growth opportunities

Qualifications

• 5+ years of experience in workforce planning and operations analytics in a BPO or call center environment.
• Advanced proficiency in Excel and Google Sheets for modeling and scenario analyses.
• Proven ability to analyze operational data and provide actionable staffing recommendations.

Responsibilities

• Refine internal workforce models to determine optimal staffing levels.
• Analyze labor productivity to identify staffing needs and constraints.
• Develop and maintain applicant forecasting models based on historical data.
• Build dashboards for productivity and efficiency metrics.

Skills

Workforce planning

Headcount forecasting

Operations analytics

Data interpretation

Advanced Excel/Google Sheets

Education

Bachelor’s degree in Business Analytics, Finance, Economics, Statistics

Job description

A leading agency in E-commerce support is seeking a Senior Workforce Planning & Operational Analyst to optimize staffing and labor capacity. The ideal candidate will refine workforce models, analyze productivity metrics, and develop forecasting models. With a focus on data-driven recommendations, this role offers a dynamic opportunity to contribute to a fast-growing team. The position is fully remote and presents generous benefits including competitive compensation and wellness options.