Telemarketing Executive – Mortgage Magic

Jobspaddy; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A customer service provider in Gauteng is looking for individuals to manage inbound and outbound customer calls while professionally providing information about products and services. The ideal candidate will possess excellent English proficiency and strong communication skills, with a preference for those having prior sales or customer service experience. This permanent position includes initial training and requires candidates to meet specific hardware specifications for remote work.

Benefits

Initial training

Permanent job after probation

Flexible working conditions

Qualifications

• Excellent efficiency in English is essential.
• Previous sales or customer service experience is preferred.
• Strong organizational and problem-solving skills required.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide information about products and services.
• Upsell and cross-sell services to generate sales leads.
• Document customer interactions and address inquiries.

Skills

Excellent efficiency in English

Strong Communication

Active listening skills

Problem-solving skills

Organizational skills

Tools

CRM software

Job description

• Handle inbound and outbound customer calls in a professional and courteous manner
• Provide information about our products and services to potential and existing customers
• Upsell and cross-sell our services to customers to generate sales leads
• Meet or exceed sales targets on a consistent basis
• Document customer interactions and record details of inquiries, complaints, or comments
• Identify and escalat[e] priority issues to the appropriate person or department
• Follow up with users/learners to ensure their issues have been resolved to their satisfaction
• Perform other duties as assigned by management

Qualifications

• You should have excellent efficiency in English in all spectrum
• Strong Communication and Interpersonal skills are essential
• Previous sales or customer service experience is preferred but not required
• Excellent phone etiquette and active listening skills will be an asset
• Strong organizational, problem-solving, and analytical skills.
• Ability to work well under pressure and handle challenging situations with a calm and constructive approach.
• Ability to effectively manage time and multi-task to accomplish objectives
• Self-motivated, proactive, and collaborative approach to work is necessary
• Experience with CRM software and phone systems is an added advantage

We follow a Bring-your-own-device (BOYD) policy, so in order to qualify for this job, you need to have your own standard hardware setup that’s required for the job.

The minimum specifications we require are:

• Windows 10 or macOS Big Sur
• Intel i5 or AMD A8 processor
• 8GB of memory
• 100GB+ free hard drive space
• And a very good headphone with microphone

What we’re offering

• Initial training
• Permanent job after a successful probational period