Remote It Incident Response Lead

Fusiontek; Remote; ZAR 550 000 - 750 000; Full time

Job summary

A Managed Security Service Provider in Cape Town is seeking an Incident Response Technical Lead to excel in high-touch technical management for incident response projects. Candidates must demonstrate excellent communication skills, previous experience leading a technical team, and comprehensive knowledge in areas such as Azure cloud services and complex networking troubleshooting. This role demands strong leadership, time management, and the ability to work under pressure, particularly during critical recovery scenarios. Competitive salary and benefits are offered.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement for certification exams

Qualifications

• Excellent comprehension of English communication.
• Proven ability to lead a technical team effectively.
• Familiarity with Office / Azure cloud services is required.
• Experience in troubleshooting complex networking issues essential.
• Strong OS troubleshooting skills and understanding of system architecture.
• Management skills documented through industry certs are preferred.

Responsibilities

• Manage incident response recovery efforts from initiation to completion.
• Communicate with clients and vendors effectively during crises.
• Utilize a ticketing system for tracking project tasks and updates.
• Serve as an escalation point for technical inquiries.
• Work collaboratively with team members to achieve optimal results.

Skills

Excellent comprehension and communication in English

Previous experience leading a technical team

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Knowledge of complex networking troubleshooting

Broad understanding of how operating systems work

Advanced OS troubleshooting

Comfortable working in different OSs

SQL database knowledge

Advanced firewall configuration skills

Experience troubleshooting ingress / egress issues

Knowledge of diverse firewall UIs

Strong system architecture comprehension

Understanding of network and system performance elements

Time-management skills

Superb verbal and written communication skills

Demonstrated skillset through industry certifications

Previous recovery / remediation experience

Experience with a ticketing system

Job description

Company Overview

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally.

We are a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since .

We're also rapidly growing and looking for top-tier candidates who share our four core values :

• Team players, collectively working towards a common goal
• Growth mindset, focused on the success of coworkers, clients, and the company
• Honest and transparent approach that always puts our clients first
• Ownership of work, seeing it through to completion
• Execution quickly and precisely, both internally and externally

Base Pay Range

ZAR, / yr - ZAR1,, / yr

Shift

2 : 00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Job Summary

As an Incident Response Technical Lead, you will provide excellence in high-touch technical management for incident response projects.

This includes frequent technical and non-technical updates with stakeholders, translating technology to non-technical clients, and serving as an escalation point and subject-matter expert.

Responsibilities

Focused on technical management of incident response recovery efforts from start to finish, including initial mobilization, assignment, and management of technical workstreams, and frequent client and vendor communication.

Incident response projects often begin over a weekend or outside of traditional business hours, so you will manage critical recovery opportunities during those times to lessen client impact.

Use our ticketing system to document, track, and escalates project tasks and tickets; update our documentation platform to keep everything current.

Serve as an escalation point on technical questions from other engineers and the client.

Work with a team of intelligent people to deliver world-class service to our clients.

Qualifications

Excellent comprehension and communication in English.

Previous experience leading a technical team.

Knowledge of Office / Azure cloud services.

Knowledge of Active Directory.

Knowledge of complex networking troubleshooting (VLANs, routing, subnetting, packet captures).

Broad understanding of how operating systems work.

Advanced OS troubleshooting (boot issues, corruption of profiles, OS files).

Comfortable working in different OSs, both CLI and GUI.

SQL database knowledge is a plus.

Advanced firewall configuration skills (creating and troubleshooting complex firewall policies / routes).

Experience troubleshooting ingress / egress issues.

Knowledge of diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).

Strong system architecture comprehension (e.g., how servers function).

Understanding of network and system performance elements.

Time-management skills are crucial.

Superb verbal and written communication skills.

Demonstrated skillset through industry certifications or a plan to obtain them.

Previous recovery / remediation experience is a plus.

Experience with a ticketing system; Autotask experience is a plus.

Benefits

Competitive salary : R, - R1,, per year.

Quarterly bonus eligibility to reward performance.

Comprehensive benefits package.

Paid time off and leave policies in line with South African standards.

Educational reimbursement for certification exams and access to company-supplied training resources.