Remote Healthcare Customer Success & Support Lead

VirtuHire; Remote; ZAR 30 000 - 50 000; Full time

Job summary

A leading healthcare technology firm is looking for a Customer Relationship Manager/Customer Support Manager to ensure outstanding customer experiences and satisfaction. The role involves onboarding clients, providing support, and maintaining strong relationships. Candidates should have a background in customer relationship management or support, strong communication skills, and familiarity with CRM tools. This is a fully remote role, offering competitive compensation and opportunities for professional growth.

Benefits

Fully remote role

Opportunities for professional growth

Competitive compensation

Qualifications

• Proven experience in customer relationship management or customer support, preferably in SaaS or healthcare tech.
• Exceptional communication and interpersonal skills required.
• Ability to manage multiple clients and priorities in a remote setting.
• Flexibility to work UK business hours.

Responsibilities

• Build and maintain strong, lasting relationships with clients.
• Serve as the first point of contact for customer inquiries.
• Guide clients through onboarding processes and offer training.
• Gather feedback and collaborate to improve products and services.
• Track and report on customer satisfaction metrics and engagement levels.

Skills

Customer relationship management

Problem-solving

Communication

Interpersonal skills

CRM systems familiarity

Job description

A leading healthcare technology firm is looking for a Customer Relationship Manager/Customer Support Manager to ensure outstanding customer experiences and satisfaction. The role involves onboarding clients, providing support, and maintaining strong relationships. Candidates should have a background in customer relationship management or support, strong communication skills, and familiarity with CRM tools. This is a fully remote role, offering competitive compensation and opportunities for professional growth.