Remote E-commerce Support & Growth Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech company is seeking a Customer Support and Sales Specialist for a hybrid role focused on both customer satisfaction and revenue growth. You will engage with customers, solve complex problems, and identify sales opportunities to enhance their experience. As a vital part of the team, you will utilize your experience in customer support to drive retention and revenue. This position offers the flexibility of remote work and a competitive salary with incentive pay tied to performance.

Benefits

Competitive base salary

Commission structure

Health coverage

Generous paid time off

Qualifications

• 1+ years of experience in Customer Support or Inside Sales roles.
• Exceptional verbal and written communication skills.
• Familiarity with CRM and Helpdesk software.

Responsibilities

• Serve as the point of contact for complex customer inquiries.
• Identify churn risks and implement retention strategies.
• Manage the sales process for upsell opportunities.

Skills

Problem Solving

Customer Communication

Sales Negotiation

Customer Retention Strategies

E-commerce Knowledge

Tools

HubSpot

Salesforce

Zendesk

Job description

A leading tech company is seeking a Customer Support and Sales Specialist for a hybrid role focused on both customer satisfaction and revenue growth. You will engage with customers, solve complex problems, and identify sales opportunities to enhance their experience. As a vital part of the team, you will utilize your experience in customer support to drive retention and revenue. This position offers the flexibility of remote work and a competitive salary with incentive pay tied to performance.