Remote Customer Excellence Team Lead - Elevate CX

Brsk; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A reliable broadband provider based in Johannesburg is seeking a Customer Excellence Team Leader to guide a team dedicated to delivering outstanding service. This role involves mentoring staff, managing operational processes across multiple channels, and ensuring a high-quality customer experience. Candidates should have experience in a leadership role within customer service and possess excellent communication and coaching skills. This position is primarily remote with occasional in-person meetings and training.

Benefits

Monthly remote work allowance

Connectivity allowance

Qualifications

• Experience in a customer service team leader role.
• Strong knowledge in technical support and customer interactions.
• Ability to drive operational results through coaching.

Responsibilities

• Lead and mentor a team of Customer Excellence Agents.
• Manage fault resolution across multiple customer service channels.
• Monitor customer experience and implement feedback loops.

Skills

Customer service experience

Leadership

Communication skills

Technical support knowledge

Coaching ability

Analytical skills

Tools

QuickBase

HubSpot

Microsoft Office Suite

Job description

A reliable broadband provider based in Johannesburg is seeking a Customer Excellence Team Leader to guide a team dedicated to delivering outstanding service. This role involves mentoring staff, managing operational processes across multiple channels, and ensuring a high-quality customer experience. Candidates should have experience in a leadership role within customer service and possess excellent communication and coaching skills. This position is primarily remote with occasional in-person meetings and training.