Remote Client Conversion Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce growth company in South Africa seeks a Remote Client Conversion Specialist who excels in customer engagement and sales recovery. This role focuses on maximizing customer loyalty through proactive outreach. Ideal candidates should possess at least 1 year of experience in e-commerce customer service and strong persuasion skills. The position offers competitive pay, guaranteed annual raises, and a robust benefits package, including health insurance and holiday bonuses. Enjoy the flexibility of a fully remote work environment.

Benefits

Health and Dental Insurance

Monthly Health Stipend

Holiday Bonuses

Generous Paid Time Off

Qualifications

• Minimum 1 year in e-commerce customer service or support.
• Strong track record of converting leads.
• Reliable internet setup and workspace.

Responsibilities

• Recover abandoned sales through personalized outreach.
• Manage customer journeys via email and chat.
• Provide tailored product recommendations.
• Solve customer inquiries efficiently.

Skills

Persuasion skills

E-commerce customer service experience

CRM software usage

Tools

Shopify

Job description

Stop Taking Orders. Start Driving Sales. Join the Frontline of E-Commerce Growth.

Join TalentPop – Where Top Performers Thrive. Are you ready to move beyond basic customer service? TalentPop is redefining customer engagement by turning every interaction into a potential revenue stream. We are seeking a Remote Client Conversion Specialist—an empathetic yet results-focused professional who can skillfully manage the customer journey, recover lost sales, and build lasting value for global e-commerce brands. This is your chance to secure a stable, high-growth remote career with predictable annual raises and an emphasis on work-life harmony.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter BCS in that field.

What Makes This Role Unique

This role is the perfect blend of customer advocacy and sales expertise. You operate as a dedicated Brand Concierge, maximizing customer loyalty and spending through proactive, intelligent outreach.

Your Responsibilities

• Sales Recovery: Strategically re-engage customers who abandoned their shopping carts, providing personalized solutions and incentives to complete their purchase.
• Customer Journey Management: Guide buyers seamlessly through the post-purchase and consideration phases using targeted email and chat interactions.
• Product Expertise: Become a trusted advisor, offering tailored recommendations that increase the value of every transaction.
• Efficient Problem-Solving: Handle customer inquiries and minor troubleshooting with speed and precision, maintaining a high standard of client trust.

Why You Will Thrive at TalentPop

• Career Security and Raises: Benefit from competitive pay that comes with guaranteed annual performance-based increases. We grow, and you grow with us.
• Robust Benefits Package: Choose between comprehensive Health and Dental Insurance or a generous monthly Health Stipend. Plus, enjoy Holiday Bonuses.
• Unrivaled Flexibility: 100% fully remote work and generous Paid Time Off (PTO) give you the control you need to succeed professionally and personally.
• Clear Advancement: High performers are prioritized for unlimited opportunities for growth and promotion into leadership roles.

Requirements For Success

• Minimum 1 Year e-commerce customer service/support experience (via chat/email highly preferred).
• Strong persuasion skills and a verifiable track record of converting leads or recovering sales.
• Experience using tools like Shopify or customer relationship management (CRM) software.
• Reliable remote setup (i5+ computer, 15+ Mbps internet, professional workspace).

Ready to Redefine E-commerce Success?

If you're ready for a career where your efforts directly impact major brand revenue, we want to hear from you. Apply now!