Regional Supply Chain Assistant

Vector Logistics Limited; South Africa; On-site; ZAR 300 000 - 550 000; Full time

Job summary

A leading Supply Chain solutions provider in South Africa seeks a skilled individual for a role focused on enhancing customer service and supply chain efficiency. The position involves identifying cost-saving opportunities, managing daily customer queries, and providing support for key account management. Candidates should have relevant qualifications, strong communication and analytical skills, and experience in FMCG environments. This role offers an opportunity to develop within a dynamic team and contribute to significant business improvements.

Qualifications

• 3 years account or general administration experience preferably in a FMCG sales environment.
• Customer relations experience.
• Supply chain knowledge and roles within the FMCG sector.
• Sales and logistics execution processes with emphasis on 3PL concepts.

Responsibilities

• Identify cost-saving opportunities in the supply chain.
• Manage daily customer administration and service queries.
• Support key account management through reporting and communication.
• Engage with regional finance for expense verification.

Skills

Excellent communication skills (both written and verbal)

Analytical skills

Knowledge of Logistics practices

Financial and business acumen

Solutions driven mentality

Data integrity and accuracy

Education

Matric

Relevant tertiary qualification

Job description

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose
Support a key customer by identifying cost-saving opportunities and improving supply chain efficiency within the assigned region. Work closely with regional and national teams to drive and measure key initiatives. Manage daily customer administration and service queries, acting as a key point of contact between the customer and internal teams. Provide administrative support to the Account Manager and maintain accurate, up-to-date customer and workflow data through a strong understanding of customer operations.

Key Responsibilities

Procurement

• Continued review of spend/categories/suppliers - identify opportunities (savings/quality/ Consolidation etc).
• Take ownership of regional office spend (governance & good practice).
• Liaise closely with Regional Finance to verify & seek opportunities - impact bottom line.
• Maintain an active action & benefits plan - status & reporting on weekly basis.
• Consider Regional vs national supply.
• Identify relevant items that can be channelled through Vector (control & revenue).
• Supplier Relationship Management (service levels / quality etc.).

Logistics

• AM and GM engagements in order to collect, report and resolve regional Logistics queries.
• AM and GM support when running trials and NPD product launch – product availability
  and allocations.
• Time studies conducted in regional casas to identify time saving opportunities within the
  logistics sphere.
• Support regional project implementations.

Reporting

• Maintain an active action & benefits plan.
• Provide weekly status & reporting.
• Monthly stakeholder meetings.
• Compile review packs (standard and non-standard).

Relationship Management

• Answer daily general enquiries, represent the first point of reference including basic
  investigation and follow-up.
• Escalate to Account Manager if required.

Account Administration

• Implement administration on updated service level agreements.

Project administration

• Update project plans for new take on projects.
• Setup and attend project meetings.
• Ensure relevant communication flow with regards to individual projects.

Key Account Management

• Conduct store visits (if required and as agreed per Customer need).
• Participate in weekly operations planning meetings with internal supply planning and
  logistics.
• Ensure administration and communication internally and externally around changes
  occurs according to agreed parameters.
• Provide weekly and monthly reports on service levels; activity level reports and monthly
  DSC’s for customers and the Account Managers.
• Provide support on competitive market research activities.

Communication

• Handle communication in relation to stock and associated issues; engaging with various
  business functions on a daily basis.
• Communicate requests from the Customer to relevant Vector stakeholders and provide
  feedback to the Customer.

Key Relationships

Internal

• Sales teams.
• Broader customer team.
• Regional Managers.
• Commercial Manager.
• Operational Team.
• Planning and Supply chain team.
• Call centre.

External

• External Customer engagement.
• Suppliers/Vendors.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• Relevant tertiary qualification.
• Valid Code EB drivers' licence.
• 3 years account or general administration experience preferably in a FMCG sales environment.
• Customer relations experience.
• Supply chain and various roles within the FMCG realm.
• Sales and logistics execution processes with emphasis on 3PL concepts.
• An understanding of multiple key performance indicators, inter-relationship and bottom
  line sensitivity.

Skills and Competencies

• Excellent communication skills (both written and verbal).
• Excellent analytical skills.
• Knowledge of Logistics practices, Procurement processes.
• Financial and business acumen essential.
• Solutions driven mentality.
• Accuracy, quality and timeliness of standard reporting.
• Accuracy of system pricing.
• Accuracy of charges.
• Compliance with service level agreements.
• Efficacy of customer administration and associated analysis.
• Data integrity and accuracy.
• Customer satisfaction rating.

Vector Logistics supports the principles of Employment Equity and is committed to building a diverse and inclusive workplace. Preference will be given to candidates from designated groups in line with our Employment Equity Plan.
If you have not heard from us within 3 to 4 weeks after submitting your application, please consider your application unsuccessful on this occasion. We truly appreciate your interest in joining the Vector team and encourage you to stay connected for future opportunities that may align with your skills and career journey.

We look forward to hearing from you!