Regional Customer Consultant - Cape Town

Dis-Chem Pharmacies; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A pharmacy chain in South Africa is looking for a Regional Customer Consultant to manage all customer queries and oversee the Customer Consultants in the region. The role involves handling complaints, ensuring effective communication regarding benefit programs, and maintaining documentation. An ideal candidate will have administration experience and excellent problem-solving skills. This position offers a market-related salary and benefits including medical aid and provident fund.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• Minimum of 1-2 years’ experience in Administration or Public Relations.

Responsibilities

• Oversee and supervise Customer Consultants within a specified region.
• Manage daily and weekly inventory control for benefits programmes.
• Maintain filing and record-keeping relevant documents for customers.
• Process transactions accurately and report.
• Check that website details are correct and updated.
• Respond to written or email queries on various platforms.
• Manage and report compliments and complaints for the entire region.
• Assist customers with queries and refer to appropriate departments.

Skills

Excellent problem-solving skills

Customer service focused

Attention to detail

Time management

Excellent organizing skills

Ability to work under pressure

Deadline driven

Education

Grade 12 / Matric

Degree / Diploma in Administration, Customer Service or Public Relations

Job description

Dis-Chem Pharmacies’ in the Western Cape Region has an opportunity available for a Regional Customer Consultant to join the team. The main purpose of this role will be to oversee, escalating and reporting on all customer queries, complaints and compliments providing customers with the quickest assistance as possible.

Minimum Requirements

• Grade 12 / Matric
• Degree / Diploma in Administration, Customer Service or Public Relations
• Minimum of 1-2 years’ experience in Administration or Public Relations

Job Specification

• Oversee and supervise Customer Consultants within a specified region from an administrative perspective.
• Manage daily and weekly inventory control for benefits programmes and all other promotional items for entire region.
• Maintain filing and record-keeping relevant documents for customers.
• Accurate processing of transactions, as well as capturing and reporting.
• Completing benefit card investigations, merges and archives accurately.
• Check that all stores within the region’s website details are correct and updated accordingly.
• Ensure effective internal and/or external communication related to benefits programmes and customer service.
• Respond to written or email queries on various platforms.
• Ensure all relevant stakeholders are kept informed of all elements related to the Benefit Programme.
• Manage and report compliments and complaints for the entire Region through the customer service diary.
• Assist customers with any queries and refer customers to the appropriate departments where applicable.
• Ensure that customer information is dealt with in a confidential manner.
• Share all relevant benefit programme related information with customers at all times.
• Sharing all changes and important information received with Customer Consultants and Backups.
• Ensure that the regions’ Customer Consultants provide training to all departments and ensure the implementation of the training.

Competencies

• Excellent problem-solving skills by identifying and analyzing problems
• Customer service focused
• Attention to detail
• Time management
• Excellent organizing skills
• Ability to work under pressure
• Deadline driven

Special conditions of employment

• South African citizen or valid work permit
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.