Reactive Sales Agent Reservationist

Marriott Hotels Resorts; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality brand in Pretoria is seeking a Reservations Associate to handle reservation requests and provide exceptional customer service. Responsibilities include managing changes and cancellations, explaining rates and policies to guests, and utilizing reservation systems. Ideal candidates will have a high school diploma and a year of experience in a similar role. Join a brand committed to diversity and guest satisfaction, where you can thrive in a supportive team environment.

Qualifications

• 1 Year experience in a similar position
• Ability to lift and carry objects weighing less than or equal to 10 pounds.

Responsibilities

• Process reservation requests, changes, and cancellations.
• Explain policies to callers and accommodate special requests.
• Follow company policies and maintain professional appearance.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or G.E.D. equivalent

Job description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

1 Year experience in a similar position

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25186167
• Job Category Reservations
• Posting Date 01/20/2026, 03:22 PM
• Apply Before 02/07/2026, 03:22 PM
• Job Schedule Full time
• Locations 416 Kirkness Street, Pretoria, Gauteng, 7, ZA