Provincial Workforce Planning & Scheduling Manager

Standard Bank Group; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading financial institution is seeking a Subject Matter Expert for Branch Private and Business Client scheduling. This role involves overseeing workforce management strategies to meet service level agreements and ensure effective staffing. Ideal candidates should possess a Bachelor’s Degree or Advanced Diploma, 3-4 years of management experience in banking, and strong analytical skills in data reporting tools. An excellent opportunity for professionals eager to contribute to organizational success.

Qualifications

• 3-4 years of experience in Personal and Private Banking or operational roles at management level.
• Proven expertise in workforce management including planning, forecasting, and scheduling.
• Strong analytical skills and proficiency in workforce management systems.

Responsibilities

• Lead workforce planning and scheduling for branches during peak and off-peak periods.
• Monitor performance trends and provide analysis to provincial leadership.
• Ensure compliance with labour laws and manage workforce budgets.

Skills

Workforce Planning

Workforce Data Analysis

Managing Tasks

Leadership Experience

Customer Service

Education

Bachelor’s Degree or Advanced Diploma in Business Commerce or related field

Tools

Power BI

MS Excel (advanced)

Job description

A leading financial institution is seeking a Subject Matter Expert for Branch Private and Business Client scheduling. This role involves overseeing workforce management strategies to meet service level agreements and ensure effective staffing. Ideal candidates should possess a Bachelor’s Degree or Advanced Diploma, 3-4 years of management experience in banking, and strong analytical skills in data reporting tools. An excellent opportunity for professionals eager to contribute to organizational success.