Project Manager

COD Recruitment; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A logistics solutions company is seeking a Project Manager in Johannesburg to oversee the onboarding process for new clients. The successful candidate will manage project coordination, ensuring seamless transitions and compliance with internal policies. Ideal candidates will have at least 5 years of project management experience in the logistics sector and possess strong communication and analytical skills.

Qualifications

• 5 years' experience in a project management-based position.
• Proven track record of projects worked on and successfully delivered to completion.
• Extensive experience within the courier, logistics and/or transport industry.
• Driver's license with own reliable transport.
• Understanding of JSON API and in-depth understanding of DPD's APIs.

Responsibilities

• Client Onboarding Management and coordination.
• Develop detailed onboarding project plans.
• Ensure boarding processes comply with internal policies and regulations.
• Continuously review and improve onboarding procedures.

Skills

Good decision-making skills

Project management

Excellent people skills

Excellent verbal and written communication skills

Good analytical skills

Good planning and organizational skills

Good research skills

Time management

Self-driven

Ability to adapt and respond to change

Deliver results and meet customer expectations

Relationship building

Education

Grade 12 or equivalent

Tertiary qualification in Sales & Marketing

Tools

CRM systems

Courier management software

Job description

Overview

The project manager will be responsible for managing the end-to-end onboarding process for new clients within DPD, ensuring a seamless transition from sales to active service. This role focuses on understanding client requirements, coordinating internal departments, and implementing tailored solutions that meet operational standards/capabilities while exceeding the customer's expectations. The role will require ad hoc projects to be complete and analysis to be done and assist in report creation.

Minimum Requirements

• Grade 12 (Matric) or equivalent
• Tertiary qualification in Sales & Marketing
• 5 years' experience in a project management-based position
• Proven track record of projects worked on and successfully delivered to completion
• Extensive experience within the courier, logistics and/or transport industry
• Driver's license with own reliable transport
• Technical Proficiency: Familiarity with CRM systems, courier management software
• IT Knowledge: An understanding of JSON API and how they work with an in-depth understanding of DPD's APIs and their capabilities

Skills Requirements & Attributes

• Good decision-making skills
• Project management
• Excellent people skills
• Excellent verbal and written communication skills
• Good analytical skills
• Good planning and organizational skills
• Good research skills
• Time management
• Self-driven
• Ability to adapt and respond to change
• Deliver results and meet customer expectations
• Relationship building

Key Responsibilities of this Role

• Client On boarding Management, act as the primary point of contact for new customers from contract signing to first shipment. Project Coordination, develop detailed onboarding project plans with timelines, milestones, and deliverables and liaise with Sales, Finance, IT, and Operations to ensure smooth and timely boarding.
• Track project progress and address potential bottlenecks before they affect service readiness.
• Drawing up and obtaining approval (internal and external) on SOPs required for new customers being on board as well as any other potential internal processes
• Ensure boarding processes comply with internal policies, industry regulations, and service-level agreements.
• Continuously review and improve on boarding procedures for efficiency and customer satisfaction.
• Build strong relationships with key customer stakeholders during boarding to set a positive tone for the partnership.
• Gather feedback during the onboarding process to ensure service meets expectations.
• Transition clients to the Account Executive team upon successful completion of onboarding.
• Take on projects as and when to drive efficiencies or business objectives. Ad hoc projects will require a scope to be written, understanding of the problem or requirements, a plan to be drawn up, and regular feedback on the progress.
• Time to time there is re-equipment to get involved in in depth business analysis to map processes.