Program Manger, SLS Programs, DSP Performance Team

Amazon; Cape Town; On-site; ZAR 80 000 - 110 000; Full time

Job summary

A global e-commerce leader is seeking a Program Manager to join their DSP Strategy and Performance team in Cape Town. This role is essential in driving performance strategy initiatives and enhancing operational efficiency across the MENATR region. The ideal candidate will possess strong business acumen, experience in data analysis, and a proven ability to manage stakeholders. Responsibilities include leading performance programs and optimizing DSP metrics, making this role critical for continuous improvement and strategic execution.

Qualifications

• 3+ years of experience working cross-functionally with tech and non-tech teams.
• Proven ability to define and implement data-driven process improvements.
• Strong stakeholder management skills, able to navigate complexities.

Responsibilities

• Lead and manage DSP performance programs to meet service level standards.
• Own the end-to-end DSP performance framework for continuous improvement.
• Work with SQL and QuickSight to generate actionable insights.

Skills

Cross-functional collaboration

Data analysis

Stakeholder management

Process improvement

Advanced Excel skills

SQL proficiency

Program management

Education

Bachelor's degree in quantitative field

Master's degree in computer science or technology

Tools

SQL

QuickSight

Excel

Job description

Overview

We are seeking a dynamic and motivated Program Manager to join the DSP (Delivery Service Partner) Strategy and Performance team for the MENATR (Middle East, Africa and Turkiye) region. This role is critical in driving performance strategy initiatives and tech developments that enhance DSP operational efficiency, improve customer experience, and enable sustainable network growth across the region.

The Program Manager will lead and support cross-functional projects in close partnership with Tech, Profitability, Finance, Safety, Compliance, Communications, and other stakeholders. These initiatives will focus on optimizing the existing Amazon DSP network through scalable DSP tech products, performance mechanisms, World-Wide parity initiatives, and benchmarking best practices across geographies.

The Program Manager will partner with DSP Experience and Operations Team to analyze partners' anecdotes and drive initiatives of Partners experience improvement. We are seeking bar-raising candidates who are able to excel in a dynamic environment and navigate complexity with confidence. The Program Manager will require a strong business acumen, data analysis skills, and the ability to communicate effectively with diverse stakeholders. You will work with key DSP facing problems and build solutions that answer them. This role requires balancing detailed understanding of our business operations.

Key responsibilities

• Lead and manage DSP performance programs, including associated tech tools and mechanisms, to ensure delivery partners consistently meet and exceed minimum service level standards
• Own the end-to-end DSP performance framework, driving continuous improvement through data-backed insights and scalable mechanisms
• Ability to work with SQL and QuickSight to build dashboards, generate actionable insights, and drive continuous improvement and accountability mechanisms
• Partner closely with Tech and Analytics teams to define business requirements, influence roadmap prioritization, and ensure effective delivery of DSP performance tools
• Collaborate with Operations teams to define, standardize, and raise performance and compliance standards at the site and regional level
• Coordinate with cross-functional stakeholders including Operations, Finance, Safety, Communications, and Delivery Partner Managers to drive successful program execution
• Plan, manage, and govern DSP performance incentive budgets; align with Finance on forecasting and approvals, and partner with Payments teams on invoice and payout workflows
• Develop and present comprehensive business cases, strategy documents, and program updates to senior leadership, including Director-level stakeholders, to drive alignment and secure approvals

Qualifications

• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field (in lieu of a degree relevant work experience)
• Master's degree in computer science, technology, design
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of program or project management experience

Equal opportunity and accommodations

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.