Product Support Sales Representative Global Grade 10

Barloworld Equipment; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment solutions company in Gqeberha is seeking an experienced Key Account Manager. The ideal candidate will build productive relationships with key personnel, assess customer needs, and consult on equipment life cycles. Candidates should possess business development skills and a diploma in Sales/Marketing. Experience with Caterpillar products and strong communication skills are essential. This role requires collaboration with customers and internal teams to ensure effective solutions that lower costs and promote operational success. Competitive benefits offered.

Qualifications

• 5 years Caterpillar experience as an artisan.
• Strong skills in business development and communication.
• Proficiency in PC and Microsoft Office.

Responsibilities

• Build and maintain relationships with Key Account customers.
• Assess customer needs and provide solutions.
• Manage equipment life cycles and maintenance budgets.
• Provide quotes for parts and services.
• Compile and submit monthly reports to management.

Skills

Business development skills

Sound business communication skills

Technical knowledge of product brands

Basic financial management skills

PC and Microsoft Office knowledge

Relations skills

Problem solving

Analysis

Attention to detail

Listening

Influencing and Negotiation

Education

Grade 12

B. Tech Sales/Marketing Diploma or Certificate

Qualified diesel/earthmoving equipment mechanic

Job description

Key Outputs

• Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
• Responsible for Marketing after sales products and services
• Liaison Between Barloworld and Key Customer accounts
• Business Planning and / Budgeting Planning
• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customers
• Responsible for selling Caterpillar marketing initiatives
• Parts quotations followed up and converted into sales
• Promote part sales through service
• Achievement of Targeted Budget and Effective Expenses Management
• Achievement of Operations and customer monthly KPI’s

Qualification, Experience And Competencies

• Grade 12
• B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
• 5 years Caterpillar experience as an artisan
• Workplace Competencies Business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands
• Sound business communication skills
• Basic financial management skills
• PC and Microsoft Office knowledge
• Behavioural Competencies: Relations skills
• Problem solving
• Analysis
• Attention to detail
• Listening
• Influencing and Negotiation