Product Support Manager

Afrizan Personnel; Springbok; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A respected recruitment agency is seeking a Product Support Manager in Springbok to build client relationships and provide expert support. This role focuses on optimizing equipment life cycles and maintenance planning, ensuring customer satisfaction by driving budget achievement and delivering exceptional service. Candidates should have a BTech or equivalent in Sales/Marketing, experience with Caterpillar equipment, and strong communication skills.

Qualifications

• Minimum 5 years’ experience working on Caterpillar equipment.
• Solid technical understanding of product brands.
• Basic financial management skills.

Responsibilities

• Build productive, professional relationships with key personnel in customer accounts.
• Proactively assess customer needs on an ongoing basis.
• Consult with customers on equipment life cycles and maintenance planning.
• Support business and budget planning activities.
• Compile and submit monthly reports with forecasts.

Skills

Business development knowledge

Excellent business communication skills

Interpersonal relationship skills

Problem-solving ability

Analytical mindset

Attention to detail

Effective listening, influencing and negotiation skills

Education

BTech, Diploma or Certificate in Sales / Marketing

Qualified diesel / earthmoving equipment mechanic

Tools

Microsoft Office

Job description

Job Description

Are you a technically minded sales professional who thrives on building strong client relationships and driving aftermarket success?

A respected client is seeking a Product Support Manager to join their team at Springbok / Gamsberg Mine . This role offers the opportunity to partner closely with key customer accounts, provide expert equipment support solutions, and help reduce owning and operating costs through strategic advice and exceptional service delivery.

Key Duties

• Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts
• Proactively assess, clarify and validate customer needs on an ongoing basis
• Consult with customers on equipment life cycles, maintenance planning and budget optimisation
• Assist with quotes for parts, service and equipment management solutions
• Demonstrate a full understanding of the dealership’s product offerings and their application to customer requirements
• Market after-sales products and services
• Act as liaison between the client and key customer accounts
• Support business and budget planning activities
• Inspect failed machines / components / parts with Technical Representatives where possible and guide customers accordingly
• Compile and submit monthly reports with forecasts
• Review machine and undercarriage inspection reports with customers
• Promote part sales and follow up on quotations to convert them into confirmed sales
• Drive targeted budget achievement and effective expense management
• Ensure achievement of operational and customer monthly KPIs

Requirements

• BTech, Diploma or Certificate in Sales / Marketing
• Qualified diesel / earthmoving equipment mechanic (or equivalent)
• Minimum 5 years’ experience working on Caterpillar equipment as an artisan
• Strong business development knowledge
• Excellent business communication skills, including managerial and technical report writing
• Solid technical understanding of product brands
• Basic financial management skills
• Proficiency in PC and Microsoft Office
• Strong interpersonal relationship skills
• Problem-solving ability
• Analytical mindset
• High attention to detail
• Effective listening, influencing and negotiation skills

EE Disclaimer :

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer :

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.