Product Master Cm - P3

6481 Sandvik Mining Rsa (Pty) Ltd; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading mining solutions provider in South Africa seeks a technical support specialist to install and repair continuous mining equipment. This role requires a Trade Certificate in an engineering discipline and a minimum of 5 years' experience in product support. The ideal candidate will communicate safety updates and assist field service teams, providing key recommendations for product improvement. Extensive travel to customer sites, both locally and abroad, is essential. Strong proficiency in English and MS Office required.

Qualifications

• Minimum 5 years' experience in product support role for continuous mining equipment.
• Medically fit to work in underground coal mining operations.
• Entry level experience in data networks and general digital proficiency.

Responsibilities

• Install, configure, modify, and repair products and systems.
• Conduct Root Cause Failure Analysis and troubleshooting.
• Communicate safety bulletins and legislation updates.
• Assist with necessary knowledge to repair and maintain the product line.

Skills

Proficient in MS Office Excel

Mechanical knowledge

Electrical knowledge

Knowledge of IOT and data analytics

English Proficiency

Education

Trade Certificate in engineering discipline

Grade 12 (Matric) or equivalent

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries.

Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

We are proud to be recognized on the Forbes Top 50 Global Employers List.

Install, configure, modify, and repair products, flame proof equipment and systems that have been purchased by the organization's customers and identify and correct more complex problems associated with start-up.

Represent Sandvik as subject matter expert for Sandvik Continuous Miners Customer liaison with regards to high level product safety, performance, application and reliability issues.

Technical contact person between Sales Area Equipment Support team and Product Line Engineering teams Prepare and provide updates to documentation and safety departments, with regards to product line compliance, based on updates from Sandvik SHEQ guidelines, MHSA guidelines, DMRE directives, regulation changes, mine site procedures, etc.

Communicate these updates to customers and front-line service personnel.

Conduct Root Cause Failure Analysis and troubleshooting of Continuous Miner equipment and associated sub-assemblies.

Collect technical data, operating cost numbers, feedback from Sandvik service teams and customers.

Input into relevant database and analyse.

Provide recommendations to Product Manager based on front line application knowledge obtained, to improve product safety, reliability, maintainability, equipment productivity and total cost of ownership.

Develop comprehensive network of sales area repairers and component suppliers, to ensure effective service exchange support as required.

Develop frontline operational readiness plan (commissioning, parts, services, 3rd party suppliers, technical and operator training materials), to successfully execute new product launches and product upgrades.

Role will require extensive travel to Sandvik RSA Mechanical Cutting customer mine sites.

Key Performance Areas

• Product Safety - Communicate safety bulletins and legislation updates, to customers and front-line service personnel.
• Product Support – Assist Field Service, Parts Division and Rebuild Workshop with necessary knowledge to repair, maintain, rebuild and support product line.
• Product Performance - Provide product improvement recommendations, based on technical data analysis and / or site needs analysis conducted, to better serve the customer and improve operational processes.
• New Product Development - Support New Product Development (NPD) process with technical data from existing product performance.
• Product Sales – Participate in developing and maintaining product sales material such as spec sheets, product presentations and predictive operating cost models.
• Provide application advice to sales team.
• Provide feedback to Product Line to develop.
• Knowledge transfer - Act as Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Warranty - Train and direct technical staff in the evaluation and repair of warranty and non-warranty products.

Profile Required

Trade Certificate in engineering discipline essential.

Mechanical, Electrical, Millwright or Mechatronics preferred.

Grade 12 (Matric) or equivalent qualification.

Minimum 5 years' experience in product support role for Sandvik continuous mining equipment.

Experience as specialist and / or supervisor will be advantageous.

Medically fit to work in underground coal mining operations essential.

Proficient in MS Office Excel, Word and Power-Point is essential.

Entry level experience in data networks, IOT, data analytics and general digital proficiency will be advantageous.

English Proficiency essential.

Driver's license Code B essential.

Ability to travel locally and abroad essential Ability to work effectively within a matrix organisation.