Process Improvement Specialist

TalentPop App; Remote; ZAR 300 000 - 450 000; Full time

Job summary

A growing e-commerce agency is seeking a Process Improvement Specialist to enhance workflows and optimize processes in a fully remote environment. Ideal candidates will have at least one year of relevant experience and a strong background in automation tools. Responsibilities include reviewing workflows, documenting SOPs, and collaborating with team leads. The position offers competitive compensation, flexibility, and opportunities for professional growth within a supportive team culture.

Benefits

Competitive salary with performance-based raises

Paid time off

Health and dental coverage or stipend

Flexible remote work

Supportive team culture

Qualifications

• Minimum 1 year experience in process improvement or operations support.
• Hands-on experience with workflow automation tools.
• Ability to document and map processes clearly.

Responsibilities

• Review and improve workflows to reduce inefficiencies.
• Document and maintain practical SOPs.
• Design processes and integrate automation.
• Partner with team leads for process rollout.
• Gather feedback and refine processes continuously.

Skills

Process improvement experience

Workflow automation tools (e.g., HubSpot, Zapier)

Strong process-mapping skills

Independent work in remote environments

Tools

HubSpot

Zapier

Google Sheets

Excel

Job description

Overview

We’re Hiring: Process Improvement Specialist (Remote)

TalentPop is one of the fastest-growing agencies in the e-commerce industry, supporting over 700 global e-commerce brands. As we scale, we’re looking for a Process Improvement Specialist to help us simplify workflows, improve clarity, and build systems that support high-performing remote teams.

If you enjoy turning complexity into clarity and using automation to make work easier, you’ll feel right at home here.

Responsibilities

• Review and improve workflows across teams to reduce friction and inefficiencies
• Document and maintain clear, practical SOPs that teams actually use
• Design and optimize processes, introducing automation where it adds value
• Partner with team leads and operations stakeholders to roll out improvements
• Track adoption, gather feedback, and continuously refine processes

Qualifications

Must-Haves

• At least 1 year of experience in process improvement, operations support, or project coordination
• At least 1 year of hands-on workflow automation experience (HubSpot, Zapier, Make, n8n, GoHighLevel, or similar)
• Strong process-mapping and documentation skills
• Ability to work independently in a fully remote environment

Nice-to-Haves

• Experience with HubSpot workflows and integrations
• Background in the e-commerce industry
• Familiarity with process improvement frameworks
• Comfort working with data in Google Sheets or Excel

You’ll Thrive Here

• Enjoy improving systems without overcomplicating them
• Communicate clearly and collaborate well with remote teams
• Are detail-oriented, proactive, and solutions-focused
• Care about clarity, ownership, and continuous improvement

Perks & Benefits

• Competitive salary with annual performance-based raises
• Paid time off and performance bonuses
• Health and dental coverage or a monthly health stipend
• Flexible, fully remote work
• A supportive team culture with opportunities for professional growth

Remote Setup

• Desktop or laptop (Intel i5 / Ryzen 5 or equivalent)
• Reliable, high-speed internet connection (minimum 20 Mbps upload/download)

Why Join TalentPop?

• Be part of a fast-growing agency in the e-commerce space
• Work with a global, collaborative remote team
• Grow your skills and career in a company that values clarity and ownership

Interested? Apply now and help us build smarter systems that empower great people.