Phone Support Lead – Remote US Calls

Bebeecustomer; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A customer service management company in Johannesburg is seeking experienced phone leaders to enhance customer experience. This role requires a minimum of two years in service advisory roles, strong verbal and written communication skills, and fluency in English without accent barriers. Full training and a laptop will be provided. Successful candidates will lead teams, ensuring customer satisfaction during varied shifts, including Sundays. A dynamic environment awaits motivated individuals looking for growth.

Benefits

Full training provided

Laptop and software provided

Qualifications

• Minimum of 2 years experience in a dealership or Bosch service center.
• Strong verbal and written communication skills for dealing with customers in the USA.
• Must be a fluent English speaker with no accent barriers.

Responsibilities

• Lead a team of phone advisors in providing customer service.
• Ensure high levels of customer satisfaction through effective communication.
• Work varied shifts including Sundays, with immediate availability.

Skills

Service Advisor Experience

Excellent Communication Skills

Fluent English

Job description

A customer service management company in Johannesburg is seeking experienced phone leaders to enhance customer experience. This role requires a minimum of two years in service advisory roles, strong verbal and written communication skills, and fluency in English without accent barriers. Full training and a laptop will be provided. Successful candidates will lead teams, ensuring customer satisfaction during varied shifts, including Sundays. A dynamic environment awaits motivated individuals looking for growth.