Pharmacist Assistant

Clicks Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmaceutical company in Cape Town is seeking a Pharmacist Assistant to provide pharmaceutical care services and handle dispensary administration. The role involves interacting with customers, managing medication scripts, and ensuring patient satisfaction. Candidates must have at least one year of experience and possess a valid Further Education and Training Certificate in Pharmacist Assistance. Successful applicants must be bilingual and possess excellent customer service skills. This is a permanent position with a focus on delivering results and meeting customer expectations.

Qualifications

• Minimum 1 year in the role of Pharmacist Assistant Post Basic.
• Product knowledge (including OTC) required.
• Sound knowledge of the chronic authorization process and procedures.

Responsibilities

• Interact with customers in a professional manner and with confidentiality.
• Accurate capturing of scripts at the Central Pharmacy centre.
• Liaison with health care professionals and other departments.

Skills

Computer literacy (MS Office)

Customer service orientated

Team Player

Integrity

Accuracy and attention to detail

Bilingual (English required)

Effective time management skills

Adaptability

Positive attitude

Ability to work under pressure

Education

Further Education and Training Certificate Pharmacist Assistance

Job description

Position Summary

Industry: Pharmaceutical Sector

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Rondebosch

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job Description

Job Objectives

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills

• Computer literacy (MS Office)
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Computer literacy (MS Office)
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

Competencies

Essential

• Adhering to Principles and Values
• Working with People

Delivering Results and Meeting Customer Expectations

Experience

Minimum requirements

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education

• Further Education and Training Certificate Pharmacist Assistance (Essential)

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.