Outbound Contact Centre Sales Agents - Shifted

MindMatch Consulting; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A consulting firm in Cape Town is looking for a Senior Agent: Inside Sales to engage potential customers telephonically. You will be responsible for promoting products and generating sales. Candidates should have Matric and 1-2 years of experience in an outbound contact centre. Proficiency in MS Office is required, along with clear communication skills. This role involves making outbound calls and taking inbound calls, working in a contact centre environment with 24/7 shifts.

Qualifications

• 1 - 2 years outbound contact centre experience.
• Experience in sales contact centre environment preferred.
• Minimum 2 years’ experience with MS Office, including Excel and Word.

Responsibilities

• Engage with potential customers to promote products and generate sales.
• Make outbound sales calls to prospects and receive inbound customer calls.

Skills

Clear communication

Client engagement

Troubleshooting

Education

Matric

Tools

MS Office Suite

Job description

Role Overview

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.

These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or receiving inbound calls from interested customers.

Requirements

• Matric

Experience

• 1 - 2 year outbound contact centre experience
• Experience in sales contact centre environment preferable
• Minimum 2 years’ experience working with the MS office suite, including MS excel and MS word
• Clear communication and articulation
• Worked with sales targets
• Client engagement
• Troubleshooting
• Worked with International Clients
• 24/7 shifts