Order Management Professional

Flender; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading engineering firm in Gauteng seeks an Order Management Professional to enhance customer satisfaction by managing inquiries and ensuring timely order fulfillment. The ideal candidate has 3-5 years of experience, project management skills, knowledge of SAP, and strong attention to detail. This role contributes to seamless operations and robust customer relationships.

Qualifications

• At least 3 – 5 years of working experience, preferably in heavy industrial environments.
• Project Management experience is essential.
• Ability to work within strict deadlines.

Responsibilities

• Manage customer inquiries and orders for timely delivery.
• Collaborate with partners on finance-related customer matters.
• Enter customer orders into the ERP system.

Skills

Project Management

Communication skills

Attention to detail

SAP knowledge

Microsoft applications knowledge

Education

Degree/Diploma in Mechanical Engineering

Job description

Order Management Professional

The Order Management department is seeking an organized, detail-oriented professional to manage customer inquiries and orders with the goal of increasing customer satisfaction through accurate and timely delivery. This role contributes directly to the success of the business by ensuring seamless operations and fostering strong customer relationships.

Job Description

• Responds to customer inquiries by providing preliminary technical and commercial clarifications, including credit checks, export control reviews, delivery date determination, inventory reservations, and, if applicable, manufacturing capacity availability. Additionally, provides information regarding the validity of offers to ensure proper preparation for contract processing.
• Collaborates with financial partners (Business Administration) on finance-related customer matters, such as letters of credit, guarantees, credit limits, and upliftment arrangements.
• Enters customer orders into the ERP system, determines delivery dates, and manages technical and commercial clarifications, including creditworthiness, export control checks, and confirmation of delivery dates. Also issues order confirmations to customers to ensure timely fulfillment of orders.
• Monitors compliance with order-related delivery dates and quantities, taking proactive steps to enhance delivery reliability and ensuring consistent availability of order information.
• Oversees the monitoring of delivery dates and ensures timely deliveries, managing backorders where necessary and coordinating automatic delivery collection to maintain reliable delivery to the customer.
• Coordinates prompt invoicing to customers, performs post-calculations, manages order cost receipts, and utilizes additional charges to optimize the value flow while ensuring accurate margin calculation and conducting margin analysis.
• Participates in designing logistics and transportation concepts in collaboration with customers and/or suppliers, working alongside logistics process planning, packaging, and transport management to ensure a smooth delivery process and minimize costs.
• Actively engages with all internal and external partners, sharing relevant information to ensure efficient communication and the optimization of the logistics chain.
• Undertakes additional responsibilities as required, consistently striving to protect and promote the business interests of the company.

Requirements

• A degree/diploma in Mechanical Engineering, or a relevant tertiary qualification.
• At least 3 – 5 years of working experience, preferably within the heavy industrial environment, projects, and/or manufacturing and service environments.
• Project Management experience is essential.
• A good working knowledge of SAP and Microsoft applications.
• Strong project management skills.
• Excellent communication skills.
• Strong attention to detail.
• Ability to work within strict deadlines.

Your contact person(s) for this job posting is/are:

Lebohang Nokoane, Nonhlanhla Mthombeni

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.