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Order Fulfillment Claims Controller

MBA-Exchange.com

Cape Town

On-site

ZAR 200,000 - 300,000

Full time

17 days ago

Job summary

A leading e-commerce company in Cape Town is seeking a talented entry level Order Fulfillment Claims Controller. This role involves leading a team to ensure timely claims processing and requires strong analytical and leadership skills. Ideal candidates will have at least three years of administrative experience, preferably in insurance or finance, and must possess excellent communication skills. Join a dynamic company committed to creating a world-class customer experience.

Qualifications

  • 3 to 5 years minimum proven experience in an administrative role, preferably in insurance, finance, or Supply Chain.
  • Ability to prioritize tasks and manage multiple deadlines effectively.

Responsibilities

  • Supervise and lead a team of claims administrators for timely claims processing.
  • Review and audit claims files for completeness and accuracy.
  • Resolve escalated issues and collaborate to improve processes.
  • Analyze claims data and prepare reports for management.
  • Implement and enforce best practices for claims administration.

Skills

Analytical skills
Problem-solving skills
Communication skills
Leadership skills
Organizational skills

Education

Matric or National (vocational) certificate
Job description
Overview

Takealot.com, a leading South African online retailer, is looking for a highly talented entry level Order Fulfillment Claims Controller to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This role reports to an Order Fulfilment Manager.

Responsibilities
  • Supervising and leading a team of claims administrators to ensure timely and accurate processing of claims.
  • Reviewing and auditing claims files for completeness and accuracy.
  • Resolving escalated issues and inquiries; collaborating with other departments to streamline processes and improve efficiency.
  • Analyzing claims data and preparing reports for management review.
  • Implementing and enforcing best practices and procedures related to claims administration.
Qualifications & Experience
  • Matric or National (vocational) certificate
  • 3 to 5 years minimum proven experience in an administrative role, preferably in insurance, finance, or Supply Chain
  • Ability to prioritize tasks and manage multiple deadlines effectively.
Attributes
  • Exceptional analytical and problem-solving skills.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong organizational skills and attention to detail.
The Environment
  • Takealot.com employees are entrepreneurial and dynamic, customer-centric, fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback and new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers; execution is essential.
  • We love what we do and what we are creating.
Extraordinary Mind
  • Is respectful but forthright
  • Is an expert at doing, who can not only design but also execute
  • Is analytical, able to use data to make decisions
  • Is competitive, self-directed and strives to be the BEST (great requires a lot of work and does not only happen during business hours)
  • Is passionate about the potential of e-commerce and delivering a world-class customer experience
  • Is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • Is business SMART. Able to think about problems from a business perspective using technical and product input
  • Is curious and challenges the status quo
  • Is innovative and enjoys iteration
  • Is collaborative
  • Will be at the cutting edge of developing new concepts for Takealot.com
  • Thinks like an owner of the business
  • Is SMART, has INTEGRITY and is HARD WORKING

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups, and people with disabilities, will be given preference.

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