Overview
Takealot.com, a leading South African online retailer, is looking for a highly talented entry level Order Fulfillment Claims Controller to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This role reports to an Order Fulfilment Manager.
Responsibilities
- Supervising and leading a team of claims administrators to ensure timely and accurate processing of claims.
- Reviewing and auditing claims files for completeness and accuracy.
- Resolving escalated issues and inquiries; collaborating with other departments to streamline processes and improve efficiency.
- Analyzing claims data and preparing reports for management review.
- Implementing and enforcing best practices and procedures related to claims administration.
Qualifications & Experience
- Matric or National (vocational) certificate
- 3 to 5 years minimum proven experience in an administrative role, preferably in insurance, finance, or Supply Chain
- Ability to prioritize tasks and manage multiple deadlines effectively.
Attributes
- Exceptional analytical and problem-solving skills.
- Excellent communication, interpersonal, and leadership skills.
- Strong organizational skills and attention to detail.
The Environment
- Takealot.com employees are entrepreneurial and dynamic, customer-centric, fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback and new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers; execution is essential.
- We love what we do and what we are creating.
Extraordinary Mind
- Is respectful but forthright
- Is an expert at doing, who can not only design but also execute
- Is analytical, able to use data to make decisions
- Is competitive, self-directed and strives to be the BEST (great requires a lot of work and does not only happen during business hours)
- Is passionate about the potential of e-commerce and delivering a world-class customer experience
- Is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- Is business SMART. Able to think about problems from a business perspective using technical and product input
- Is curious and challenges the status quo
- Is innovative and enjoys iteration
- Is collaborative
- Will be at the cutting edge of developing new concepts for Takealot.com
- Thinks like an owner of the business
- Is SMART, has INTEGRITY and is HARD WORKING
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups, and people with disabilities, will be given preference.